Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, including tasks such as expense reports, time entry, and calendar management.
Responsibilities
- Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
- Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc
- Utilize appropriate logs and/or tracking software for all administrative support work
- Ensure that job tickets are properly filled out before beginning work
- Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- Communicate with team members, lead, supervisor or client on job or deadline issues
- Meet contracted deadlines for accepting, completing, and delivering all work
- Troubleshoot basic equipment problems
- Interact with clients over the phone, via video or electronically
- Prioritize workflow
- Performs Quality Assurance on own work and work of others
- Answer telephone, emails, and place service calls when needed
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Skills
- High school diploma or equivalent education
- Minimum (1) year administrative support experience in a professional organization, preferably in the legal or banking industry
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Basic knowledge of Microsoft Office suite
- Familiar with other software programs for providing administrative support
- Strong attention to detail with emphasis on accuracy and quality; able to coordinate across the team and work on multiple projects simultaneously while ensuring quality results
- Excellent organizational skills
- Ability to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or highly confidential documents and information with professionalism and discretion
- Ability to exercise good judgment to make decisions that conform to business needs and policy
- Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Must be self-motivated with a positive attitude
- Proven customer service skills are required to create, maintain, and enhance customer relationships
Benefits
- Medical
- Dental
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
Company Overview
- RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 92% of the Fortune 100. It was founded in 1864, and is headquartered in Chicago, Illinois, US, with a workforce of 10001+ employees. Its website is http://www.rrd.com.
Company H1B Sponsorship
- RRD has a track record of offering H1B sponsorships, with 2 in 2024, 16 in 2023, 14 in 2022, 6 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.