AI Engineer – Power User (Workforce & Business Processes)

At Critical Software we truly believe that our people is what makes us what we are. At the heart of everything we do are our diverse and talented individuals, pushing the boundaries of what´s possible.

Working at Critical is more than just a career choice, is more than a business: we're a community with a strong sense of purpose, values, and togetherness. Our engineering excellence ensures that we are a trusted partner to some of the world's leading companies in markets such as Aerospace, Railway, Medical Systems, Energy,  Finance, and many more.

We are always on the lookout for bright and ambitious individuals to join us.

We’re looking for an AI Engineer – Power User (Workforce & Business Processes)to lead the adoption and strategic use of AI tools across corporate support areas - from People to Finance, from Marketing to Quality.

Could you be the AI Engineer – Power Userthat we've been looking for?

What you´ll do :

As part of the Internal AI Ops team, your mission combines two dimensions:

1. Lead AI adoption across one of our internal support divisions

• Guide teams to embed AI into daily workflows and decision-making
• Lead hands-on sessions, demos and AI exploration labs
• Cultivate technical confidence and responsible usage of AI tools
• Identify impactful use cases and drive their implementation with internal partners

2. Be our in-house expert in AI tools for enterprise work

• Master tools like M365 Copilot, Power Automate, and Copilot Studio
• Explore AI use cases in CRM, ERP, and Procurement platforms
• Build prompt libraries, automation flows and reusable AI patterns
• Monitor adoption and iterate based on real-world usage and feedback

What you bring:

• Experience in process automation, digital tools, or business systems
• Curiosity and hands-on skills with AI productivity tools
• Confidence to engage with diverse teams across business support areas (e.g. Finance, People, IT, Comms, Business development)
• Ability to translate everyday challenges into smart, scalable AI-enabled solutions.
• Bonus points if you're familiar with enterprise platforms such as ERP, CRM, or campaign management tools

What’s in it for you:

• Lead the AI adoption strategy across key business functions
• Shape how enterprise AI tools are used in critical internal workflows
• Join a culture of engineering excellence and innovation
• Collaborate with other AI experts and business stakeholders across the company
• Access the latest tooling, share best practices, and make your mark

Ready to lead from the inside?

Tell us what tools you've explored and how you’ve applied them to real internal challenges.

If you’ve built smart prompts, automation flows or improved workflows with AI — we want to hear it.

Let’s reimagine how work gets done — and lead that change together.

Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.

We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.

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Originally posted on Himalayas