Join arenaflex, a dynamic and innovative company, as we revolutionize the way people experience food and retail. As an Associate Manager, In-Store (Customer Experience), you will play a critical role in shaping the future of arenaflex's Going Out product, driving customer engagement, and boosting sales across our partner stores.
**About arenaflex**
arenaflex is a leading technology and logistics company that has disrupted the food delivery industry. Our mission is to empower local economies by providing a seamless and exciting dining experience for our customers. With a strong focus on innovation, arenaflex is constantly pushing the boundaries of what's possible, and we're looking for talented individuals to join our team.
**The Going Out Product**
Going Out is an exciting new vector for arenaflex, driving customers into our partner stores and building long-term loyalty across every channel. Our product features top restaurant recommendations, exclusive in-store discounts, and a seamless customer journey. As an Associate Manager, In-Store (Customer Experience), you will own critical pieces of the customer go-to-market strategy, collaborating with cross-functional teams to launch new features, optimize user experience, and drive business growth.
**Key Responsibilities**
As an Associate Manager, In-Store (Customer Experience), you will:
* Own and collaborate on critical components of our business, including the Going Out customer journey, DashPass integration, in-app conversion, monthly retention, and order frequency.
* Design and execute experiments to learn about new products and features, driving data-driven decision-making.
* Conduct regular customer research, gathering insights to inform product development and marketing strategies.
* Collaborate with product, marketing, and sales teams to scale Going Out, driving business growth and customer engagement.
* Develop and implement marketing and comms plans to help our customer base grow, leveraging data and analytics to optimize results.
* Analyze data to evaluate success and set new goals, using Excel and SQL to build models and drive business insights.
**Essential Qualifications**
To succeed in this role, you will need:
* 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, or related fields, with a strong track record of achieving tangible outcomes.
* Proven experience leading projects, working in a team, and motivating people at all levels across a variety of job responsibilities.
* Excellent Excel skills, with the ability to perform complex functions and analyze data.
* SQL knowledge is a plus, but not required.
**Preferred Qualifications**
* High-growth or early-stage startup experience, with a strong understanding of agile methodologies and rapid iteration.
* Experience working with cross-functional teams, driving collaboration and alignment across departments.
* Strong communication and presentation skills, with the ability to distill complex ideas into actionable plans.
**Work Environment and Company Culture**
arenaflex is a fast-paced and dynamic company, with a strong focus on innovation and customer experience. Our team is passionate about making a difference in the lives of our customers, and we're committed to supporting our employees' happiness, healthiness, and overall well-being. We offer a comprehensive benefits package, including:
* 401(k) plan with an employer match
* Paid time off
* Paid parental leave
* Wellness benefits
* Several paid holidays
* Medical, dental, and vision benefits
* Disability and basic life insurance
* Family-forming assistance
* Commuter benefit match
* Mental health program
**Compensation**
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States, with a starting salary of $98,600-$145,000 USD. In addition to base salary, the compensation package includes opportunities for equity grants.
**Diversity and Inclusion**
arenaflex is committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We value a diverse workforce, and we strongly encourage people from all backgrounds, experiences, and perspectives to apply.
**How to Apply**
If you're passionate about customer experience, innovation, and driving business growth, we want to hear from you. Apply now to join our team as an Associate Manager, In-Store (Customer Experience) at arenaflex.
Why Join arenaflex?
* Be part of a dynamic and innovative company that's revolutionizing the way people experience food and retail.
* Work with a talented team of professionals who are passionate about making a difference in the lives of our customers.
* Drive business growth and customer engagement through data-driven decision-making and experimentation.
* Collaborate with cross-functional teams to launch new features, optimize user experience, and drive business results.
* Enjoy a comprehensive benefits package, including paid time off, paid parental leave, wellness benefits, and more.
* Have opportunities for professional growth and development, with a focus on innovation and customer experience.
What We Offer
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Comprehensive benefits package, including:
+ 401(k) plan with an employer match
+ Paid time off
+ Paid parental leave
+ Wellness benefits
+ Several paid holidays
+ Medical, dental, and vision benefits
+ Disability and basic life insurance
+ Family-forming assistance
+ Commuter benefit match
+ Mental health program
* Equity grants and stock options
* Flexible work arrangements and remote work options
* Access to cutting-edge technology and tools
* Opportunities to work on high-impact projects and initiatives
How to Apply
If you're passionate about customer experience, innovation, and driving business growth, we want to hear from you. Apply now to join our team as an Associate Manager, In-Store (Customer Experience) at arenaflex.