About the Team At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every campaign. Serving as the crucial link between clients, Ad Ops, and Product, we translate business objectives into actionable strategies and valuable feedback that fuels innovation. Our core mission is to foster trusted partnerships, ensure flawless execution, and provide insights that empower retailers to expand their media businesses. About the Role As an Associate Manager, Account Management, you will serve as a key partner to our retailers, helping guide them through planning, launch, optimization, and measurement. This role builds on deep campaign management expertise while adding more strategic ownership—supporting larger or more complex accounts, proposing proactive recommendations, and helping refine best practices across the team. You will collaborate closely with Ad Ops, Product, and Engineering to ensure seamless execution and help surface insights that support retailer and Symbiosys growth. You may also informally mentor junior team members and contribute to evolving our account management processes. This role reports directly to the Senior Manager of Retailer Success..
Requirements
• 4–6+ years of experience in account management, client success, or campaign management in digital media, retail media, or adtech
• Hands-on experience managing campaigns across DSPs, retailer platforms, or social platforms, with comfort navigating more complex setups
• Understanding of digital advertising KPIs, pacing, and optimization levers and ability to apply them to build strong recommendations
• Proficiency in building proposals, managing insertion orders, and working across planning tools and spreadsheets with accuracy
• Ability to confidently lead client conversations and communicate clearly with cross-functional teams
Benefits
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program