Join the Team at Denver International Airport
Denver International Airport (DEN) is one of the busiest airports in the world, connecting our community globally through flight and business. As a leading economic engine for the state of Colorado, DEN generates over $36.4 billion for the region annually and employs nearly 37,000 people. We are committed to fostering a diverse, inclusive, and equitable workplace, celebrating individuality, and uplifting all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities.
About the Role
We are seeking a highly motivated and customer-focused Aviation Customer Service Agent I to join our Concierge Team at Denver International Airport. As an Aviation Customer Service Agent I, you will play a critical role in delivering exceptional service to customers traveling through our airport, particularly those arriving from international destinations. This is a part-time, hourly role, working an average of 30 hours per week, with a maximum of 39 hours per week.
Key Responsibilities
- Assist customers as they pass through the Federal Inspection Service (FIS) facility, managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
- Provide meet & assist/concierge services to guests of the airport and large groups needing assistance.
- Assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
- Serve as a "Brand Ambassador" for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
- Provide assistance to and ensure international arriving passengers flow efficiently throughout various queue lines throughout the Federal customs clearance process.
- Support a variety of airport and employee-related events, including meeting and greeting guests and coordinating logistics as required.
- Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
- Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority.
- Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes.
- Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders.
- Represent Customer Service at daily operational meetings with other airport operational organizations, airlines, Transportation Security Administration (TSA), and contract security providers as needed.
- Maintain a thorough knowledge of airport services and resources to successfully assist the traveling public.
- Perform other related duties as assigned.
Requirements and Qualifications
Essential Qualifications:
- Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
- Professional-level experience in using Microsoft Outlook or Microsoft Word.
- Strong oral communication skills.
- Bilingual - German, Spanish, French, Russian, or Japanese a plus.
Preferred Qualifications:
- Experience working in a fast-paced, dynamic environment.
- Knowledge of airport operations and customer service principles.
- Ability to work in a team environment and build strong relationships with internal and external stakeholders.
Skills and Competencies
- Outcome-oriented and strives to exceed customer expectations.
- Positive attitude and focus on successful customer engagement.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Work Environment and Culture
Denver International Airport is a 24/7/365 team operation, and employees can be required to work extended hours and/or shifts in emergency situations. We offer a diverse and inclusive work environment, opportunities for growth and development, and a competitive compensation package.
Compensation and Benefits
The pay range for this position is $25-29/hour, and is eligible to enroll in the City and County of Denver's 457b retirement plan. This position is not eligible for other additional benefits.
Career Growth Opportunities and Learning Benefits
As an Aviation Customer Service Agent I, you will have opportunities to develop your skills and advance in your career. We offer training and development programs to help you grow and succeed in your role.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application as soon as possible to ensure consideration.
Join our team and see yourself working with purpose!
Apply Now