MCI is seeking a dedicated and experienced Call Center Trainer to join their team. The role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency.
Requirements
- Conduct 6-week training sessions for new contact center support agents.
- Develop, update, and maintain training materials to align with program objectives and evolving needs.
- Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success.
- Monitor and assess trainee progress, providing constructive feedback and additional support as needed.
- Collaborate with team leads and supervisors to identify training needs and address performance gaps.
- Ensure training materials and sessions comply with program guidelines and industry standards.
- Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training.
- Maintain accurate training records and generate reports on trainee performance and program outcomes.
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Originally posted on Himalayas
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