<div class="SCXW121276041 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:"Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size:12px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px;orphans:2;padding:0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;"><div class="OutlineElement Ltr SCXW121276041 BCX8" style="-webkit-tap-highlight-color:transparent;-webkit-user-drag:none;clear:both;cursor:text;direction:ltr;margin:0px;overflow:visible;padding:0px;position:relative;user-select:text;"><p class="MsoNormal">At American Express, our culture is built on a 175-year history of innovation, shared <a href="https://storejob.staffkhoje.com/blogs/news/target="_blank">values</a> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<o:p></o:p></p><p class="MsoNormal">Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US"><strong>Business Unit/ Role Specific Info</strong></span> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US">The Global Servicing (GS) team is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. As part of GS, the Global Credit and Fraud Operations (GCFO) organization plays a vital role in providing the world’s best customer experience over various cardmember journeys from new acquisitions to Credit & Collections, ensuring we protect the company’s assets & brand. </span> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US">As part of GCFO, Global Fraud oversees the end-to-end management of Fraud & Authorization Servicing and Claims processing worldwide. Our mission is to ensure every interaction is managed with precision, care, and an unwavering commitment to protecting both our customers and our company.</span> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US"><strong>How will you make an impact in this role?</strong></span> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US">This internship opportunity focused on Control Management, with an emphasis on process mapping and gap identification. The intern will work closely with Operations leaders to analyze existing operational processes, document workflows, and pinpoint systemic gaps that could impact risk, compliance, or efficiency. This role is ideal for students or recent graduates interested in risk management, auditing, or business process optimization. </span> <o:p></o:p></p><p class="MsoNormal"> <o:p></o:p></p><p class="MsoNormal"><strong>Key Responsibilities: </strong><o:p></o:p></p><p class="MsoNormal"><strong> </strong><o:p></o:p></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l7 level1 lfo1;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Process Mapping: Document and visualize current business processes using tools like flowcharts, diagrams, and process modeling software (e.g., Microsoft Visio). Conduct interviews with stakeholders to gather detailed information on workflows across departments.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l9 level1 lfo2;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Gap Identification: Analyze mapped processes to identify systemic gaps, inefficiencies, redundancies, or control weaknesses. Evaluate risks associated with these gaps and recommend mitigation strategies.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l12 level1 lfo3;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Risk and Control Assessment: Assist in reviewing internal controls to ensure alignment with regulatory requirements and company policies. </span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo4;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Documentation and Reporting: Prepare reports, summaries, and presentations on findings, including visual aids to communicate process maps and gap analyses to management.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l3 level1 lfo5;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Collaboration: Work with cross-functional teams (e.g., operations, compliance, risk management, GBI) to validate process details and gather feedback on proposed improvements.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l13 level1 lfo6;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Research and Best Practices: Conduct research on industry standards for control management and process optimization to inform recommendations.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l5 level1 lfo7;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Ad Hoc Support: Assist with other control management tasks, such as updating control as needed.</span> <o:p></o:p></li></ul><p class="MsoNormal"> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US"><strong>Skills and Qualifications</strong></span> <o:p></o:p></p><p class="MsoNormal"> <o:p></o:p></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l6 level1 lfo8;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Education: Currently enrolled in or recently graduated from a Bachelor's or Master's program in Business Administration, Finance, Accounting, Risk Management, Industrial Engineering, or a related field.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo9;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Experience: No prior professional experience required, but relevant coursework, projects, or extracurricular activities in process improvement, auditing, or risk management is a plus.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l4 level1 lfo10;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Strong analytical and problem-solving abilities, with attention to detail.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l8 level1 lfo11;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with process mapping tools (e.g., Visio) is preferred.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l2 level1 lfo12;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Basic understanding of control frameworks or risk management principles is advantageous.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l10 level1 lfo13;tab-stops:list 36.0pt;"><span style="mso-ansi-language:EN-US;" lang="EN-US">Excellent communication skills, both written and verbal, for stakeholder interactions and reporting.</span> <o:p></o:p></li></ul><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l11 level1 lfo14;tab-stops:list 36.0pt;"><p><span style="mso-ansi-language:EN-US;" lang="EN-US">Ability to work independently and in a team environment, managing multiple tasks within deadlines.</span> </p><p> </p><p> </p><p> </p></li></ul><p class="MsoNormal"><strong>Additional Information:<o:p></o:p></strong></p><ul style="margin-top:0cm;" type="disc"><li><p class="MsoNormal">Location: Kuala Lumpur<o:p></o:p></p></li><li><p class="MsoNormal">Starting Date: 27th April<o:p></o:p></p></li><li><p class="MsoNormal">Duration:<span style="mso-spacerun:yes;"> </span>6 Months<o:p></o:p></p></li><li><p class="MsoNormal">Hours: Full time<o:p></o:p></p></li><li><p class="MsoNormal">Year of study: Bachelors - penultimate or final year of study<o:p></o:p><o:p></o:p></p></li></ul><p class="MsoNormal"> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US">This internship requires you to be available for a period of 6 months</span> <o:p></o:p></p><p class="MsoNormal"> <o:p></o:p></p><p class="MsoNormal"><span style="mso-ansi-language:EN-US;" lang="EN-US">Employment eligibility to work with American Express in Malaysia is required as the company will not pursue visa sponsorship for these positions.</span> <o:p></o:p></p></div><span style="mso-no-proof:yes;"><o:p></o:p></span></div><p class="MsoNormal" style="margin-bottom:0in;"><span style="mso-no-proof:yes;"><o:p></o:p></span></p><p class="MsoNormal">American Express is committed to providing a meaningful learning experience for all interns. Internships are subject to the following terms: <o:p></o:p><o:p></o:p></p><ul style="margin-top:0cm;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">A Flexible working model, with hybrid or onsite arrangements depending on the role and business needs. <o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">All internship opportunities are offered solely as temporary learning and development experiences. <o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">An internship does not constitute employment with the Company and does not create any employer-employee relationship under Malaysian law.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">For the avoidance of doubt, notwithstanding any discretionary benefits the Company may choose to offer as part of the internship program, which may be amended or withdrawn at any time at the Company’s sole and absolute discretion, interns are not entitled to statutory benefits or any other employment-related rights.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">Participation in an internship does not guarantee future employment with the Company. <o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;">All internship offers by American Express are conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.<strong> </strong><o:p></o:p><span style="mso-ansi-language:EN-US;" lang="EN-US"><o:p></o:p></span></li></ul>