Join the Movement to Revolutionize Mental Health Care
At Charlie Health, we're on a mission to connect the world to life-saving mental health treatment. As a leader in virtual mental health care, we're dedicated to providing accessible, effective, and compassionate support to individuals in need. Our innovative programs combine group sessions, individual therapy, and family therapy, all delivered through personalized, evidence-based treatment plans. By joining our team as a Care Admin Specialist, you'll play a vital role in supporting the operations of our organization and ensuring the accuracy and integrity of patient data.
About the Role
As a Care Admin Specialist, you'll be responsible for ensuring the accuracy and completeness of patient data, facilitating the transfer of information between systems, and providing administrative support to the admissions and clinical teams. Your attention to detail, organizational skills, and commitment to maintaining confidentiality will be essential in this role. You'll have the opportunity to work with a talented team of professionals who share a deep passion for improving mental health care.
Key Responsibilities:
- Data Review and Transfer: Review and transfer patient data accurately and efficiently between Salesforce and medical records systems, ensuring compliance with established protocols and standards.
- Patient Chart Maintenance: Maintain patient charts and records, ensuring that all documentation is complete, up-to-date, and organized according to internal guidelines and regulatory requirements.
- Data Entry and Management: Enter and update patient information in databases and electronic health records systems as needed, monitoring data integrity and accuracy, and identifying and resolving discrepancies or errors promptly.
- Administrative Support: Provide administrative support to the admissions and clinical teams, including scheduling appointments, organizing meetings, preparing documents, and handling correspondence.
- Compliance Adherence: Adhere to compliance standards and regulations, including HIPAA, to protect the privacy and confidentiality of patient information.
- Team Collaboration: Collaborate with internal teams, including admissions, clinical, and administrative staff, to ensure seamless communication and coordination of patient care and administrative activities.
- Training and Development: Participate in training programs and professional development opportunities to enhance your knowledge and skills in care administration, data management, and compliance practices.
Requirements and Qualifications
Essential Qualifications:
- Education: Associate or Bachelor's degree in health sciences, communications, or a relevant field.
- Experience: 1+ year of relevant work experience in a healthcare or administrative role, with a strong understanding of data operations, data management, or related roles.
- Skills: Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Preferred Qualifications:
- Previous Experience: Previous experience in a healthcare or administrative role relating to data operations, data management, or related roles, with a strong understanding of data reconciliation, manual data entry, and data migration processes.
- Technical Skills: Knowledge of database systems and tools such as GSheets, Salesforce, and EMRs.
What We Offer
Compensation and Benefits:
We offer a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development.
Career Growth Opportunities:
At Charlie Health, we're committed to supporting the growth and development of our team members. You'll have access to training programs, professional development opportunities, and a clear path for career advancement.
Work Environment and Culture:
Our team is passionate, forward-thinking, and committed to making a meaningful impact in the lives of our clients. We value diversity, equity, and inclusion, and strive to create a work environment that's inclusive, supportive, and empowering.
Our Values:
- Connection: We care deeply about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Congruence: We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Commitment: We work as swiftly as possible. The mental health crisis is relentless, and so are we.
How to Apply
If you're inspired by our mission and energized by the opportunity to make a meaningful impact, we encourage you to apply for this exciting role. Please submit your application through our Careers Page: https://www.charliehealth.com/careers/current-openings
Charlie Health is an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong.
Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.
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