ChenMed is transforming healthcare for seniors and changing America’s healthcare for the better. The Care Promoter, Specialist is responsible for performing routine administrative and clinical tasks to support the Specialist PCP and enhance patient experience, while working under physician supervision.
Responsibilities
- Measures and records patient vital signs; records patient interview and medical history
- Collaborates with care team to ensure specialist related medical records and consult notes are obtained
- Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient
- Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving
- Observes patients and reports any changes in patient conditions to the Specialist, PCP, Clinician, and/or other clinical personnel
- Perform non-critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests
- Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision
- Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing
- Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls
- Catalogs and communicates patient needs to the Specialist, PCP, Clinician, and/or other clinical personnel
- Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times
- In partnership with care facilitator team, greets patients and schedules appointments upon check-out
- Serves as the gatekeeper for Specialist schedules including, but not limited to ensuring all patients have follow up appointments with PCP and Specialist
- Works in conjunction with Care Facilitators to ensure all appointments for the following day are confirmed and all missed appointments are rescheduled appropriately
- Works in conjunction with Care Coordinators to ensure Specialist orders are completed and patients scheduled accordingly
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician
- Performs other duties as assigned and modified at manager’s discretion
Skills
- Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies and procedures
- Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
- Exceptional oral and written communication skills, time management skills and organizational skills
- Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
- Ability to manage complex patients requests from providers
- Ability to make some independent workload decisions
- Mindset focused on resolving problems for patients and achieving team goals
- Skilled in basic phone and computer operation
- Must be detail-oriented to ensure accuracy of reports and data
- Ability to maintain effective and organized systems to ensure timely patient flow
- Ability to act calmly in busy or stressful situations
- Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally and/or regionally up to 50% of the time to assist in covering other centers, as needed
- Spoken and written fluency in English
Benefits
- Great compensation
- Comprehensive benefits
- Career development and advancement opportunities
- Great work-life balance
Company Overview
ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors. It was founded in 1985, and is headquartered in Miami, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.chenmed.com/.Company H1B Sponsorship
ChenMed has a track record of offering H1B sponsorships, with 7 in 2025, 4 in 2024, 13 in 2023, 26 in 2022, 31 in 2021, 23 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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