Chief of Staff

At BJAK, we are building Southeast Asia’s leading digital financial platform - fast. Our mission is to simplify access to insurance and financial services for millions, and we’re moving at startup speed to get there. As Chief of Staff to the CEO, you’ll work shoulder-to-shoulder with the founder to turn vision into execution, and execution into results.

This is not a coordinator role. It’s a high-trust, high-responsibility position for someone who thrives in chaos, owns outcomes end-to-end, and shows up every day ready to push harder. Own cross-functional problems and fix them like the company’s future depends on it - because you’re personally invested in seeing it succeed.

• Translate the CEO’s vision into clear, actionable priorities across the company

• Accelerate strategic execution and ensure consistent follow-through across teams

• Operate as a central hub of communication, planning, and coordination for leadership

• Solve high-impact problems with a bias for speed, structure, and accountability

• Help scale the company by building systems and momentum in a fast-moving environment

i) Strategic Planning and Execution

• Partner with the CEO to define, track, and drive progress on strategic priorities, OKRs, and company-wide initiatives

• Ensure timely execution and alignment of cross-functional projects

• Identify operational gaps or inefficiencies and coordinate solutions that enable scale

ii) Executive Enablement

• Prepare briefings, analysis, and recommendations to support decision-making at the executive level

• Optimise the CEO’s time by managing priorities, scheduling, and internal/external communication

• Draft and refine clear, professional communication materials for internal teams, board members, and investors

iii) Cross-functional Leadership Support

• Facilitate leadership meetings, off-sites, and decision forums - including agenda setting, documentation, and action tracking

• Serve as a key liaison across departments to ensure strategic alignment and clarity

• Partner closely with department heads to surface issues, unblock progress, and maintain execution momentum

iii) Project Ownership

• Lead cross-functional, high-priority projects that do not have a natural owner

• Support early-stage strategic initiatives through planning, coordination, and execution

• Build and implement systems and processes that introduce structure without slowing down the pace

• Treat the company’s success as your own, with a deep sense of responsibility and care

• Thrive in high-speed, ambiguous environments with evolving priorities.

• Take pride in driving outcomes - not just completing tasks.

• Work with intensity, integrity, and zero ego. You care about the best outcome, not whose idea it is.

• Operate with a founder mindset: proactive, resourceful, and focused on what truly moves the needle.

• Communicate clearly and concisely, especially under pressure.

• Stay composed in chaos, solve problems independently, and get things done without needing a playbook.

• Are willing to work beyond typical hours when the mission demands it.

• 5+ years of experience in consulting, strategy, business operations, or high-growth startups.

• Proven ability to manage complex, cross-functional projects with minimal direction.

• Strong critical thinking, problem-solving, and communication skills.

• Experience working directly with C-level executives and handling high-stakes work.

• Maturity, discretion, and sound judgment - especially when navigating sensitive or high-pressure situations.

• Bonus: Background in fintech, digital platforms, or founder-led companies.

• Based in Malaysia and able to work from our HQ in Petaling Jaya as needed.

• A high-trust role with direct access to executive decision-making and company strategy

• The opportunity to lead and shape cross-functional initiatives with real impact

• Career growth into senior leadership roles (e.g., GM, COO, or operational leadership)

• Hybrid flexibility with a fast-paced, high-accountability culture

• A mission-driven team that values clarity, speed, and ownership

BJAK is Southeast Asia’s largest digital insurance platform. Headquartered in Malaysia with operations in Thailand, Taiwan, and Japan, we help millions of users access transparent, affordable financial protection. Through automation, AI, and intelligent systems, we simplify complex financial services, making them faster, more inclusive, and accessible to all.

If you're ready to lead from behind the scenes and help drive the company forward, we welcome you to join us.