ClaimsPro LP is seeking a Claims Adjuster to join their team in a hybrid environment. The role involves actively adjusting claims, maximizing business development opportunities, and providing high levels of customer service throughout the claims process.
Responsibilities
- Prompt contact and follow up with policy holders and claimants
- Investigate the cause and report to clients with solid recommendations
- Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages
- Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements
- Throughout the claims process, provide high level of customer service to clients and the insured
- Participate and share ownership and responsibility for afterhours customer service requirements when required
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures
Skills
- Completion of high school education; University degree or post-secondary education related to insurance will be given preference
- Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
- The ideal candidate is required to successfully pass the test for the Adjuster's BC license Level 1 prior to employment
- Ongoing commitment to education and learning, preferably pursuing CIP designation as well
- Effective analytical skills, including identification of cause-and-effect dynamics
- Able to draw valid conclusions and effectively communicate them
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information
- Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
Benefits
- Pay-for-Performance Incentives
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Reimbursement for Adjusting Licenses and Dues
- Employee Referral Bonuses
- Employee Perks (access to vendor discount programs)
Company Overview
ClaimsPro has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. It was founded in 1986, and is headquartered in Edmonton, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is https://claimspro.ca.
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