Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide. The Claims Specialist I is responsible for preparing, filing, and pursuing all claims accurately and promptly, ensuring compliance with guidelines and regulations.
Responsibilities
- Monitor all daily, weekly, and monthly reports and queues to ensure timelines are met
- Prepare claims and/or related documents and verify that all documentation has been gathered
- Identify missing documentation and requests from clients and vendors
- Perform daily, routine follow-up on a caseload
- Timely and accurately notates the system of records, documenting all servicing, action taken, delays, follow-up, and phone conversations
- Identify non-claimable items and complete research to validate
- Reconcile system information and claim forms
- Accurately calculate and file claims to recover escrow, corporate advances unpaid principal balance and lost interest as applicable, based on the loan type
- Prepare and submit claim package as required to applicable entity
- Prepare and submit requests for reimbursement to vendor, if applicable
- Ensure all claims are accurate and completed within insurer/investor guidelines, regulations, applicable laws and company policies and procedures
- Reconcile and/or note and report discrepancies found in documentation and claims
- Advise Team Lead and Supervisor of any issues including, but not limited to, claim denials/curtailments, re-conveyance, offsets, delays in getting properties in conveyance condition, missing documentation, and title problems
- Ensure all claim documents are imaged within the company system of records in compliance with its guidelines
- Develop constructive and cooperative working relationships with clients, insurer/investor, vendors, and other employees, and maintain those relationships over time
- Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership
- Comply with the Code of Conduct and successfully completes annual regulatory training requirements
- Performs other related duties as assigned
Skills
- High School diploma or equivalent
- Advanced PC skills: Proficient with Microsoft applications
- Strong analytical and problem-solving skills and attention to detail
- The ability to handle complex, multiple tasks simultaneously in a fast-paced, volume-driven environment
- Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
- Associate or bachelor's degree
Benefits
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
Company Overview
- Dovenmuehle Mortgage, Inc. It was founded in 1844, and is headquartered in Lake Zurich, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.dovenmuehle.com.