Redwood Logistics, recognized by Gartner for its innovation in supply chain technology, is seeking a Client Logistics Coordinator. In this role, you will provide excellent customer service while overseeing daily operational functions, including load building, planning, and managing customer relationships in the transportation industry.
Responsibilities
- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwood’s customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work
Skills
- High School diploma required
- Minimum 1 year with customer service experience
- Proven track record of successful problem-solving and critical thinking
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Excellent attention to detail and ability to multi-task and prioritize
- Demonstrated effectiveness in both written and verbal communication skills
- Strong customer service background and ability to quickly build rapport with customers
- Demonstrates timely and efficient follow through on deliverables
- Enjoy working in a team environment
- Ability to think critically and solve problems
- Ability to remain calm under pressure and handle a fast-paced environment
- Effective written and verbal communication skills
- Simultaneous management of multiple tasks
- Ability to manage time effectively
- Thrive in a team environment, collaborating and helping others
- BA/BS degree preferred
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident care, access to legal advice and more
Company Overview
Redwood Logistics is a contract logistics partner that develops web-based solutions for companies of all types. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.redwoodlogistics.com/.Company H1B Sponsorship
Redwood Logistics has a track record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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