Clinical Specialist
About Us
Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone.
Position Summary
Primary focus is to be customer’s trusted advisor between Malaysia and Singapore. Provide clinical expertise through consultation, education and training of ASP’s products to both internal and external customers. Sharing best-practice solutions to customers in partnership with the Account Executive in the execution of plans that meet or exceed the Company’s business objectives.
Responsible for developing long- term customer relationships, which build loyalty and confidence in ASP as the preferred vendor.
Responsible for establishing and maintaining relationships with strategic accounts while positioning and delivering economic and value-related solutions.
Key Job Responsibilities
- To provide clinical expertise to customers on ASP products and processes through consultation, assessment and education.
- Plans, prioritizes and manages a work schedule which meets customer expectations in a timely and cost-effective manner.
- Work collaboratively with Sales and Marketing to achieve business objective.
- Proactively identify and coordinate in-service education sessions with Product Specialists, to support delivered health care and use of products efficiently and effectively.
- Assist Product Specialist to identify sales opportunities which contribute to the success of others and therefore the company.
- Identify and optimise account relationship with key customers / decision makers.
- Contribute to innovative service arrangements which build customer loyalty
- Engage ongoing assessment and evaluation of ASP products in the market.
- Functions as a clinical expert to ASP staff on new product development/ launches, market changes/ trends and the identification of customer driven needs and/or requests.
- Plans, develops and implements customer educational programs to meet current and future customer needs.
- Submit periodic reports that include qualitative and quantitative information on customer feedback, competitor activity and relevant market issues to support business development Maintain up to date customer records
- Maintains and expands clinical/technical knowledge of all ASP products.
- Maintain a responsible and ethical approach along with active pursuit of business outcomes
- Comply with Health Care Compliance Standards and company’s compliance policy
Key Skill/Knowledge Requirements
- Training of ASP & non-ASP customers on Product and Procedure.
- Design Infection Prevention Program for Healthcare Professionals in Malaysia/Singapore hospitals aligned to HLD, LLD & TS
- Deliver sessions on Instrument Reprocessing, Environmental Disinfection, and Infection Prevention
- Support Malaysia/Singapore sales in any strategic education execution
- Clinical expertise in surgical instrumentation including endoscopic instruments.
- Knowledge of sterilization and high-level disinfection
- Knowledge of operating room, central processing and endoscopy suite practices, procedures and protocols.
- Knowledge of Perioperative nursing standards, infection control standards, and SPD guidelines for practice.
- Knowledge of ASP’s products and competitive products.
- Knowledge of market changes or trends in healthcare environments utilizing ASP’s products.
- Strong analytical skills and ability to think strategically Highly developed interpersonal/people skills.
- Ability to articulate and effective communication skills (written and verbal) at all levels.
- Demonstrated customer focus and strong relationship building skills.
- Strong team skills, both building and partnering.
- Strong presentation skills, both preparing and delivering.
- Working knowledge of Microsoft Outlook, Excel and PowerPoint.
Key Education / Experience Required
- MSc Microbiology, MHA, RN with BSN degree in healthcare related field preferred.
- Minimum 3 years of current clinical experience in OR and /or SPD and/or Endoscopy, and/or infection prevention practices or 3 years clinical experience in medical device preferred.
- Experience in a management position in OR, SPD or Endoscopy preferred.
- Minimum 1 years’ experience in delivering educational programs/presentations preferred.
- Certification in peri-operative Nursing (CNOR), Sterile Processing or Endoscopy preferred.
- English Communication capability preferred.
- Proficient in Microsoft software applications, Outlook, Excel, PowerPoint required.
About Company
About ASP
ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.
ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
[email protected].
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.