The Aubuchon Company is a 4th generation family company with 100+ retail locations, seeking an Account Advisor to support and accelerate commercial sales growth. This role involves managing leads, coordinating accounts, and ensuring smooth execution between customers and sales partners.
Responsibilities
- Proactively engage professional customers through outbound phone, text, and email outreach (minimum 125 touches per week)
- Identify, qualify, and pursue new B2B opportunities with contractors, property managers, facilities teams, and institutional buyers
- Act as the central "quarterback" for commercial leads, coordinating follow-up across Store Leaders, store teams, Professional Coatings Representatives (PCRs), and Business Development Managers (BDMs)
- Respond promptly to inbound inquiries with accurate quotes, pricing, product information, and order support
- Build and manage repeatable quote sheets, pricing structures, and quote follow-up
- Support professional account onboarding and maintenance, including tier placement, special pricing, trade credit, purchase orders, and issue resolution
- Partner closely with retail store teams to uncover B2B opportunities and support consistent execution of commercial strategies
- Troubleshoot inventory gaps, discontinued products, and sourcing challenges by coordinating with vendors, Store Leaders, and Product/Inventory teams
- Maintain accurate documentation in HubSpot CRM and ERP systems, ensuring strong pipeline visibility and prioritization
- Share customer feedback, competitive insights, and market trends to support strategic decisions
- Collaborate cross-functionally with Marketing, Operations, Procurement, and Customer Service to deliver a seamless professional customer experience
Skills
- High school diploma or GED
- 1–2 years of experience in sales, account coordination, customer service, or a related role
- Proficiency with HubSpot CRM or similar CRM platforms
- Strong communication skills with the ability to build trust and credibility
- Excellent organization and follow-through in a fast-paced environment
- Ability to work independently while collaborating with cross-functional teams
- B2B or professional sales experience
- Experience working with contractors, property managers, facilities teams, or trade customers
- Familiarity with hardware, paint, or facilities maintenance product lines
- Prior experience in outbound sales, lead generation, or cold calling
- Comfort supporting pricing discussions and coordinating across multiple stakeholders
Benefits
- 401(k) with Match Program – •Available Day 1 •
- PTO Awards starting at 80 hours and increases with seniority
- 11 Paid Holidays
- Company Car and Cell Phone Reimbursement
- Company Credit Card/Gas Card
- Medical, Vision, Dental Insurance
- Company Funded – HSA/HRA Program
- Short Term Disability
- Company Paid Life Insurance
- Wellness Program – •Earn $300 annually •
- Team Member Assistance Program and Fund
- Discounted Pet Health Insurance
- Gym Reimbursement
- Tuition Reimbursement Program
- Training and Growth Opportunities
- Team Member Discounts at all locations
- Company Discount Program for Tickets, Electronics, Vacations, and more!
Company Overview
Your neighborhood hardware store with just what you need, at prices you can afford, and the help you would expect from a friend. It was founded in 1908, and is headquartered in Westminister, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://hardwarestore.com.
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