This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Apply Now
Role Description
This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.
- Assist over 100+ customers per day in a fast-paced, back-to-back call environment
- Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
- Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
- Build the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications
- H.S. Diploma or GED
- 1+ years of customer service experience
Requirements
- Excellent verbal communication and problem-solving skills
- Comfortable with multi-tasking
- Minimum internet speed of 100 MBPS download/10 MBPS upload
- Wired internet connection required
- Ability to operate office equipment such as computer, telephone, printer, and calculator
- Ability to communicate verbally and in written form
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Apply Now