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Discover a Career Where Every Shift Is an Opportunity to “Discover Different”
Welcome to arenaflex, a dynamic retail powerhouse that believes shopping should be an adventure. With over 1,000 stores nationwide, we bring an ever‑changing assortment of designer luggage, statement shoes, and countless other surprise finds to our guests every day. Our mission is simple yet powerful: create moments of delight that make everyday life a little more fun. As part of the arenaflex family, you’ll work in an environment where curiosity is celebrated, teamwork is the norm, and every employee is empowered to shape the guest experience.
Why This Role Matters
The Customer Experience Coordinator sits at the heart of our front‑of‑store operations. You will lead a team of enthusiastic Associates, model exceptional service, and ensure that every guest walks away with a positive, memorable impression of arenaflex. This is more than a supervisory position—it is a platform to influence store culture, drive loyalty program adoption, and champion operational excellence.
Key Responsibilities
- Lead by Example: Actively engage with customers, demonstrating the highest standards of courtesy, product knowledge, and sales techniques.
- Team Supervision: Oversee a front‑of‑store team, assigning registers, coordinating breaks, and ensuring POS coverage at all times.
- Customer Experience Management: Resolve guest concerns promptly, turning challenges into opportunities for loyalty.
- Training & Mentorship: Conduct onboarding, continuous training, and coaching sessions focused on personalizing service and promoting arenaflex loyalty programs.
- Operational Alignment: Execute store plan directives, prioritize tasks, and communicate clearly with management on daily priorities and progress.
- Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to maintain a secure shopping environment.
- Shrink Reduction: Partner with loss‑prevention initiatives to meet store shrink goals.
- Culture Advocacy: Foster a culture of honesty, integrity, and inclusivity, while maintaining confidentiality where required.
- Program Promotion: Actively market arenaflex credit and loyalty programs, driving enrollment and repeat visitation.
- Feedback Loop: Provide constructive feedback to Associates and welcome performance recognition to reinforce positive behaviors.
- Ad Hoc Projects: Tackle additional duties as assigned, ranging from visual merchandising tweaks to special event coordination.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or lead role.
- Proven ability to manage a team in a fast‑paced, customer‑focused environment.
- Strong understanding of merchandising fundamentals and how they influence shopper behavior.
- Excellent verbal and written communication skills, with attention to detail.
- Demonstrated flexibility to work nights, weekends, and holidays as business needs dictate.
- Ability to multitask effectively while maintaining a calm demeanor under pressure.
Preferred Qualifications & Skills
- Experience with point‑of‑sale (POS) systems and basic cash handling procedures.
- Previous exposure to loyalty or membership program implementation.
- Certification in retail management, customer service excellence, or related fields.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic data reporting.
- Demonstrated track record of meeting or exceeding sales and service metrics.
- Strong analytical mindset to interpret store performance data and drive improvements.
Skills and Competencies for Success
- Leadership Presence: Inspire confidence and motivate Associates through clear direction and positive reinforcement.
- Customer‑Centric Mindset: Anticipate guest needs and personalize interactions to create memorable experiences.
- Problem‑Solving Ability: Quickly diagnose issues, propose solutions, and follow through to resolution.
- Organizational Acumen: Keep the front of the store tidy, well‑stocked, and visually compelling.
- Adaptability: Embrace change, whether it’s a new product launch, a seasonal shift, or an unexpected staffing challenge.
- Collaborative Spirit: Work seamlessly with peers, department leads, and senior management to achieve store goals.
Career Growth & Learning Opportunities
At arenaflex, we view every role as a stepping stone toward greater responsibility. As a Customer Experience Coordinator, you will gain:
- Leadership Development: Access to internal training modules, mentorship programs, and leadership workshops designed to prepare you for store management or district‑level positions.
- Cross‑Functional Exposure: Opportunities to collaborate with merchandising, visual, loss‑prevention, and corporate teams, broadening your retail expertise.
- Performance‑Based Advancement: Clear, measurable pathways to promotion based on key performance indicators such as guest satisfaction scores, loyalty enrollment rates, and operational compliance.
- Educational Support: Tuition reimbursement and scholarship programs for eligible team members seeking higher education.
Work Environment & Culture at arenaflex
Our stores are vibrant hubs where creativity meets commerce. You’ll work in a supportive, inclusive environment that values diversity of thought and background. Key cultural pillars include:
- Inclusivity: We celebrate each individual’s unique perspective, fostering a workplace where every voice is heard.
- Innovation: With inventory that constantly evolves, we encourage team members to suggest fresh ideas that improve the guest journey.
- Community: arenaflex stores often partner with local charities and host community events, allowing Associates to give back.
- Recognition: Peer‑to‑peer awards, monthly performance bonuses, and “Spotlight” programs highlight outstanding contributions.
Compensation, Perks & Benefits
We believe great work deserves great rewards. While the starting hourly wage for this role ranges from $14.00 to $14.50 (determined by experience and skill set), arenaflex offers a comprehensive benefits package that includes:
- Associate Discount: Significant savings on store merchandise, enabling you to enjoy the very products you help sell.
- Health & Wellness: Medical, dental, and vision coverage; Health Savings Account (HSA); Flexible Spending Account (FSA); and wellness programs.
- Retirement Planning: 401(k) with company match, plus the ability to make pre‑tax contributions.
- Paid Time Off: Vacation, sick leave, paid holidays, and parental leave to support work‑life balance.
- Insurance Options: Life, short‑ and long‑term disability, auto/home insurance discounts, and pet/legal insurance.
- Employee Assistance Program (EAP): Confidential counseling, financial advice, and support services.
- Additional Perks: Child‑care discounts, cell‑phone discounts, credit‑union membership, referral bonuses, and adoption assistance.
Location Details
This position is based at arenaflex Store 0805, located at 1514 Governor's Sq. Blvd. Bldg. A, Tallahassee, FL 32301. Our Tallahassee location is a bustling flagship within the state, offering a vibrant community of shoppers and a supportive team environment.
How to Apply
If you’re ready to lead a team, champion unforgettable guest experiences, and grow your retail career within a forward‑thinking organization, we encourage you to submit your application today. Click the link below to begin your journey with arenaflex.
Apply Now – Join arenaflex!
Closing Statement
At arenaflex, every day is a chance to Discover Different. We welcome candidates of all backgrounds and are committed to equal employment opportunities, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status. Reasonable accommodations are available upon request for qualified individuals with disabilities.
Take the next step toward a rewarding career where your leadership makes a tangible impact on both guests and teammates. Apply today and become a vital part of the arenaflex story!
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