CompanyCam is a photo documentation and productivity app designed for contractors in various industries. The Customer Onboarding Manager will support onboarding and customer enablement to ensure strong customer experiences and long-term retention, collaborating closely with various teams to deliver high-quality onboarding and support.
Responsibilities
- Serve as a primary point of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail
- Proactively engage new customers to drive onboarding momentum and ensure successful implementation
- Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
- Deliver product trainings and walkthroughs to help customers confidently use platform features
- Triage customer issues and escalate more technical questions to appropriate internal teams
- Maintain accurate records of customer interactions, issues, and resolutions within CRM and support systems
- Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
- Support the creation and maintenance of onboarding materials, help documentation, and internal resources
- Leverage AI tools to improve response quality, summarize interactions, and increase workflow efficiency
- Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
- Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction
Skills
- 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally within a SaaS or technology environment
- Comfort leading customer calls, trainings, or product walkthroughs
- Experience using CRM or support tools such as HubSpot or similar platforms
- Strong written and verbal communication skills
- Highly organized with strong attention to detail and follow-through
- Customer-first mindset with a genuine desire to help users succeed
- Ability to manage multiple priorities in a fast-paced environment
- Comfort leveraging AI tools to improve productivity and communication
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
Benefits
- Meaningful equity
- Other benefits
Company Overview
- CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites. It was founded in 2014, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 201-500 employees. Its website is https://www.companycam.com.