Customer Service Advisor - English

Customer Service Advisor - English Customer Service Advisor - English Req ID#: 393231 Any Location, Any Location, MA Job Description: Job description As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1) As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction. Among your attributes: • Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remain professional and calm in all situations • Record and document customer cases in the appropriate tool • Demonstrate an attitude that reflects the best possible image of the company Required profile • Very good time flexibility to work 44 hours per week on a rotating basis; • Have at least a baccalaureate • Have an excellent command of business English (level C1 written and spoken) • Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction • Recognizes the field and values of meditation and its real benefits Benefits and others In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers: • Certification Training; • A de-capped sales bonus; • A performance bonus; • An evolving salary; • Subscription to the CNSS; • A private health insurance Like all the positions in our company, this position is open to people with reduced mobility Time range 7:00 – 20:00 Net salary + bonus + (interesting incentive) Job Segment: Call Center, Technical Support, Customer Service, Technology