Join our dynamic team at Workwarp as a Customer Service Associate, where you will play a vital role in delivering exceptional service to our valued sellers and customers. As a remote team member, you will have the flexibility to work from the comfort of your own home, with a competitive salary and opportunities for growth and development.
Job Overview:
- Start date: Immediate openings available
- Location: Remote (with initial 4-week in-office training in Coppell, TX)
- Compensation: $40,000 base salary with overtime eligibility, bi-annual bonuses, and annual equity grant
The Opportunity:
Role Expectations:
In the first 30 days, you will complete new hire orientation, gain industry knowledge, and develop critical thinking skills to proactively identify potential order issues. As you progress, you will:
- Investigate and resolve customer experience issues (60 days)
- Handle day-to-day interactions with sellers and navigate our order queue (60 days)
- Continue learning and advancing your skill sets to achieve individual and team goals (90 days)
- Manage in-bound seller calls and monitor open and pending orders (90 days)
What You'll Bring:
- Outstanding communication, attention to detail, and organizational skills
- Strong customer service mindset with problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Schedule:
- Initial 4-week training: Monday-Friday, 8:30am-5:00pm (in-office)
- Hybrid model: 3 days in-office, 2 days remote
- Hours: 1:30pm-10:00pm, with alternating days off (Tuesday/Wednesday or Wednesday/Thursday)
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Apply Now or Apply Now
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