About the position
Responsibilities
• Handle inquiries regarding student loans efficiently and accurately.
• Perform account updates and provide repayment options within policies and regulations.
• Manage inbound and outbound customer calls while meeting quality assurance and performance indicators.
• Assist customers in completing applications according to department procedures.
• Ensure the highest levels of privacy and security for clients and customers.
Requirements
• High School diploma or GED required.
• 6 months of contact center or customer service experience in a business environment.
• 6 months of computer experience in a business environment.
• Ability to obtain and maintain a Public Trust security clearance.
Nice-to-haves
• Bachelor's degree.
• Call Center experience.
• 6 months of Microsoft Office (Outlook, Word, Excel, and OneNote) experience.
Benefits
• Compensation of $17.75 per hour.
• Health and Welfare payment of $4.41 per hour (capped at 40 hours per week) covering employee-only medical, dental, and vision premiums.
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