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About arenaflex: Connecting People, Empowering Futures
arenaflex stands at the forefront of the communications and technology landscape, delivering innovative solutions that keep millions of customers seamlessly connected to what matters most. As a global leader, arenaflex combines cutting‑edge network infrastructure with a culture rooted in collaboration, inclusion, and continuous learning. Our mission is simple yet powerful: to enable every individual, family, and business to thrive in a hyper‑connected world. Joining arenaflex means becoming part of a legacy of excellence while shaping the future of digital communication.
Position Overview: Premier Service Consultant – Customer Retention (Hybrid)
In this hybrid‑remote role, you will report to our vibrant center located at 1010 N. Saint Mary’s St., San Antonio, TX 78215. You’ll split your week between on‑site collaboration (3‑4 days) and remote work (1‑2 days), providing the perfect blend of teamwork and flexibility. As a Premier Service Consultant, you will be the voice of arenaflex, delivering personalized service, driving sales, and fostering lasting loyalty across our diverse customer base.
Key Responsibilities
- Engage customers via phone, chat, and email in a fast‑paced, high‑volume environment.
- Identify opportunities to cross‑sell and upsell arenaflex products, services, and promotions that align with each customer’s needs.
- Resolve billing inquiries, payment issues, and collections matters with accuracy and empathy.
- Explain complex product features, plans, and pricing structures in clear, customer‑friendly language.
- Troubleshoot basic technical concerns; escalate to higher‑level support when necessary while maintaining ownership of the resolution.
- Build confidence and trust by delivering solutions that exceed expectations, turning occasional callers into loyal advocates.
- Maintain detailed records of interactions in arenaflex’s CRM system, ensuring data integrity and compliance with privacy standards.
- Adhere to flexible 40‑hour weekly schedules, including evenings and weekends as business needs dictate.
- Participate in paid onboarding and ongoing training programs to stay current on the latest technology, offers, and retention strategies.
Essential Qualifications
- Customer‑Centric Mindset: Demonstrated passion for delivering outstanding service and creating meaningful connections.
- Strong Work Ethic: Ability to thrive in a results‑driven environment while maintaining high levels of attendance and punctuality.
- Adaptability: Comfortable navigating changing priorities, new product releases, and evolving customer expectations.
- Problem‑Solving Skills: Proactive approach to diagnosing issues and identifying win‑win solutions.
- Attention to Detail: Precision in data entry, billing explanations, and compliance with regulatory standards.
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Previous experience in a call‑center, sales, or customer‑service role is highly desirable.
- Proficient with Microsoft Office Suite and comfortable learning new CRM platforms.
- Reliable high‑speed internet connection and a dedicated, ergonomically‑set home workspace meeting arenaflex’s WFH standards.
Preferred Qualifications & Skills
- Experience with telecommunications or technology‑related products.
- Demonstrated success meeting or exceeding sales and retention targets.
- Certificate or training in conflict resolution, customer experience, or sales methodologies.
- Fluency in Spanish or another second language to serve a diverse customer base.
- Familiarity with remote collaboration tools (e.g., Zoom, Teams, Slack).
Compensation & Benefits Overview
arenaflex believes in transparent and competitive compensation. Premier Service Consultants earn an hourly wage ranging from $16.23 to $17.58, complemented by uncapped commissions when sales and retention goals are achieved. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:
- Employee discounts up to 50% on eligible arenaflex mobility plans, accessories, internet (including fiber where available), and home phone services.
- Tuition reimbursement to support continued education and professional growth.
- Paid Time Off (PTO) – 1 week after 6 months, 2 weeks after the first year, plus company‑designated holidays.
- Paid Parental Leave to support new parents.
- Medical, Dental, and Vision coverage for you and eligible dependents.
- 401(k) retirement plan with company matching contributions.
- Additional sick leave beyond statutory requirements.
- Adoption reimbursement, short‑ and long‑term disability benefits, and life/accidental death insurance.
- Supplemental benefits such as critical illness, accident hospital indemnity, and group legal services.
- Employee Assistance Programs (EAP) and extensive wellness initiatives.
Career Growth & Development at arenaflex
arenaflex invests heavily in your professional trajectory. As you master retention techniques and deepen product knowledge, you’ll have clear pathways to advance into senior consulting roles, team leadership, or specialized positions such as:
- Retention Team Lead – overseeing a group of consultants and driving performance metrics.
- Sales Strategy Analyst – leveraging data insights to shape future offers and promotions.
- Technical Support Specialist – focusing on advanced troubleshooting for high‑value customers.
- Training & Development Coordinator – designing curricula for new hires and continuous learning.
Our internal mobility program encourages cross‑functional moves, ensuring that high‑performing talent can explore new horizons without leaving the organization.
Work Environment & Culture
At arenaflex, we nurture a culture that celebrates diversity, encourages curiosity, and rewards innovation. Whether you are on the San Antonio floor or working from home, you’ll be part of a supportive community that values:
- Open communication – regular town halls, feedback loops, and mentorship opportunities.
- Inclusion – employee resource groups, diversity training, and policies that champion equity.
- Recognition – performance awards, peer‑to‑peer shout‑outs, and milestone celebrations.
- Flexibility – hybrid work models, adaptable scheduling, and a focus on work‑life harmony.
- Continuous learning – access to e‑learning platforms, certifications, and industry conferences.
Work‑From‑Home (WFH) Requirements
- Verified high‑speed, secure internet connection capable of supporting voice, video, and data traffic.
- Dedicated ergonomic workspace (desk, chair, power outlet, LAN connection) complying with arenaflex’s Clean Desk and security policies.
- Arenaflex will provide all necessary hardware: computer, monitor, keyboard, mouse, headset, and a mobile device for testing.
- Agreement to periodic workspace audits, remote desktop observations, and screen recordings to ensure compliance and security.
Equal Opportunity & Inclusion
arenaflex is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities.
Ready to Join arenaflex?
If you thrive on building relationships, love the challenge of turning a hesitant caller into a satisfied customer, and want to grow your career with a forward‑thinking industry leader, we want to hear from you. Take the next step and become the voice that connects people to what matters most.
Apply Now – Your Future Is Calling!
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