The role & opportunity
We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. We’ve raised $26m from tier-1 investors (Point Nine, 1kx, Tim Draper, Alven, Ledger Cathay) and partner with clients like Circle, Uniswap, and the Government of El Salvador.
We’re hiring Customer Support Executives (UK), crypto native problem solvers who will help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise grade back office platform.
What you’ll do
This isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.
Deliver fast, empathetic, effective support via Plain
Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
Report bugs, share feature requests, and champion the customer’s voice in product discussions
Develop deep product expertise and help teammates with best practices and workarounds
Own projects that improve our processes, documentation, and help center experience
Drive measurable improvements to time to resolution and customer confidence
We’re looking for someone who
Is crypto native and can walk through an on chain transaction (for example on Etherscan)
Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
Communicates clearly and over communicates in remote settings, with a strong bias to action
Has excellent customer communication skills and enjoys digging into technical details
Is coachable, takes ownership, and shows initiative
Bonus experience with accounting, reconciliation, or finance workflows
Why you’ll love this role
You will work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidence
You will be more than support and act as a builder who improves our processes, tools, and customer experience
You will collaborate with Product, Sales, and Engineering to influence roadmap and CX
You will see a wide range of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming
Ramp up is intense in a good way with mentorship, structured feedback, and a team that has your back
Interview process
Talent Screen (30 min)
Hiring Manager Interview (30 min) focused on problem solving, crypto literacy, and remote communication
Take home case based on a realistic support scenario
Case walkthrough (60 min) where you present your approach and thought process
Offer
Location
UK based, remote first with optional time in the London office
Tools
Plain
Linear
Excel
Notion
Slack
Interested in helping institutions adopt crypto with confidence?
We’d love to hear from you.
– Cryptio
Apply Now