Job Description:
• Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
• Provide feedback to improve support materials, tools, and processes.
• De-escalate distressed customers and ensure timely, effective resolutions.
• Deliver clear, professional communication with strong comprehension and problem-solving skills.
• Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
• Advocate for customers by sharing insights to improve products and services.
• Use available tools and resources to enhance customer experience and meet performance goals.
• Stay accountable for personal growth, training, and continuous improvement.
• Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
• Foster a positive, solutions-oriented work environment by providing feedback and recognizing team achievements.
• Align daily work with company values, engagement initiatives, and a culture of collaboration and celebration.
Requirements:
• 2+ years in customer support
• Legal services, or litigation support experience is preferred.
• Proficiency with Microsoft Office and Google Suite and ability to quickly learn new software.
• Strong written and verbal communication, interpersonal skills, and ability to collaborate across teams
• Critical thinker, self-motivated, and comfortable in a fast-paced, evolving environment.
• Committed to delivering an exceptional customer experience through trust-building, empathy, and best practices.
• Strong time management, ability to leverage technology for organization and automation.
Benefits:
• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees
Apply Now
Apply Now