Introduction to Workwarp and the Role
Workwarp, a leading innovator in the financial services sector, is seeking a highly motivated and experienced professional to join our team as a TPO Partner Support Associate. This role is crucial in providing top-notch support to our Wholesale Third Party Originator (TPO) Partners and sales teams, ensuring seamless operations and fostering strong relationships. As a TPO Partner Support Associate, you will be the backbone of our partner support system, working closely with internal stakeholders and external partners to drive business growth and excellence.
Job Highlights and Overview
This is an exceptional opportunity for a skilled and customer-focused individual to make a significant impact in a dynamic and fast-paced environment. As a TPO Partner Support Associate, you will be responsible for assisting and providing support to our TPO Partners and sales support teams, ensuring that all partners receive the highest level of service and support. This role is remote, offering the flexibility to work from anywhere, and comes with a competitive salary and immediate start date.
Key Responsibilities
- Partner Support: Assist TPO Partners with the pre-application process, ensuring that all necessary documentation is complete and accurate.
- Documentation Review: Review all TPO Partner documentation for new approval and/or re-certification, verifying that all requirements are met.
- Application Processing: Process TPO partner Applications for final approval, ensuring that all applications are thoroughly reviewed and approved in a timely manner.
- Account Setup: Set up newly approved accounts in Archer, ensuring that all accounts are properly configured and ready for use.
- User Setup: Set up new users in ReverseVision, Link, Salesforce, and Quantum Reverse, providing access to necessary tools and systems.
- Alert Monitoring: Monitor and process Comergence Alerts, ensuring that all alerts are addressed promptly and efficiently.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Education: High School Diploma required.
- Experience: Minimum 1 year of experience in the Reverse Mortgage Industry, with prior understanding of FAR mortgage processes.
- Skills: Prior experience supporting Wholesale Account Executives and TPO Partners, with the ability to problem-solve and handle TPO Partner inquiries.
- Customer Service: Excellent customer service skills, with the ability to handle daily new business, monthly recertifications, emails, and alerts with a high level of customer service.
- Technical Skills: Highly proficient with Microsoft Word, Excel, PowerPoint, and Outlook, with strong multi-tasking and prioritization skills.
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Advanced Education: Post-secondary education in a related field, such as business or finance.
- Additional Experience: Experience working in a fast-paced, dynamic environment, with a proven track record of providing exceptional customer service and support.
- Certifications: Relevant certifications, such as a mortgage broker license or certification in reverse mortgage lending.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Communication: Excellent written and verbal communication skills, with the ability to effectively communicate with internal stakeholders and external partners.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Time Management: Excellent time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Adaptability: Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a TPO Partner Support Associate, you will have access to a range of training and development opportunities, including:
- Mentorship: Ongoing mentorship and coaching from experienced professionals in the industry.
- Training Programs: Access to comprehensive training programs, including industry-specific training and professional development courses.
- Career Advancement: Opportunities for career advancement and professional growth, with a clear path for advancement within the company.
Work Environment and Company Culture
At Workwarp, we pride ourselves on our dynamic and supportive work environment. As a TPO Partner Support Associate, you will be part of a close-knit team that values collaboration, innovation, and excellence. Our company culture is built on the following core values:
- Integrity: We operate with integrity, transparency, and honesty in all our interactions.
- Respect: We respect and value the contributions of all employees, partners, and stakeholders.
- Innovation: We encourage innovation, creativity, and outside-the-box thinking.
- Excellence: We strive for excellence in all we do, with a focus on continuous improvement and growth.
Compensation, Perks, and Benefits
As a TPO Partner Support Associate, you will be eligible for a competitive salary and a range of perks and benefits, including:
- Competitive Salary: A salary that reflects your experience and qualifications.
- Comprehensive Benefits: Access to comprehensive benefits, including health, dental, and vision insurance, as well as retirement savings plans.
- Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible hours.
- Professional Development: Opportunities for professional development and growth, with access to training and development programs.
Conclusion
If you are a motivated and customer-focused individual with a passion for providing exceptional support and service, we encourage you to apply for this exciting opportunity. As a TPO Partner Support Associate, you will be part of a dynamic and supportive team that values collaboration, innovation, and excellence. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and start your journey with Workwarp today!
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