Description:
• Take ownership of a book of large enterprise accounts and serve as the primary advisor on activation and business value.
• Drive customer retention and renewal by helping clients achieve their digital goals.
• Design and deliver use-case-based training curricula across enterprise functions to operationalize Quantum Metric at scale.
• Facilitate advanced sessions, onsite workshops, executive briefings, and workflow integrations to increase adoption.
• Create dashboards, reports, and alerting solutions to monitor customer digital experiences.
• Identify high-value opportunities for digital optimization across digital and omni-channel experiences.
• Provide data-driven recommendations that inform customer decisions and digital strategy.
• Maintain advanced mastery of the Quantum Metric platform and translate product capabilities into customer value.
• Provide thought leadership on best practices and share expertise with peers and customers.
• Proactively monitor engagement and renewal risk, and execute remediation plans with leadership input.
Requirements:
• 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field.
• Proven ability to transform data into business impact.
• Experience working with large, complex quantitative datasets to uncover actionable insights.
• Ability to solve ambiguous, high-impact business challenges in fast-paced, high-pressure environments.
• Strong consulting and advisory presence with experience serving as a subject matter expert in customer engagements.
• Exceptional verbal and written communication skills, including polished presentation skills.
• Confidence training and engaging large audiences of 50+ participants.
• Strong time management and prioritization skills with the ability to manage multiple client needs.
• Ability to travel up to 10% of the time for onsite customer enablement.
• Experience in Financial Services and Insurance (FSI) is preferred.
Benefits:
• $90,000-$120,000 base salary with bonus eligibility.
• Medical, dental, and vision insurance, with 99% of the Medical base plan paid by the company.
• 401(k) with employer match and options/equity.
• 13 company holidays, unlimited paid time off, sick leave, and parental/adoption leave.
• Employee assistance program, telehealth options, and wellness perks including fitness app discounts and Healthy Rewards.
• Flexible work environment with remote-first setup and work-from-home stipend.
• Professional development, robust onboarding and training, and promotional opportunities.
• Monthly business expense stipend, employee discount program, referral programs, and RECHARGE Program with 3 weeks off after 3 years.