Introduction to blithequark
Imagine being part of a dynamic and innovative medical technology company that is revolutionizing the healthcare industry through incisionless surgery. At blithequark, we are driven by a passion to transform patient lives and make a meaningful impact on the future of healthcare. Our unique culture is built on a foundation of diversity, inclusivity, and a commitment to our core values – Our Patients, Integrity, Team, Quality, and Innovation. As a global team, we collaborate, innovate, and strive for excellence in everything we do, while maintaining a healthy work-life balance that allows our employees to pursue their passions and interests outside of work.
About the Role
We are seeking a visionary and results-driven Director of Global Customer Training and Education to lead the development and execution of a world-class training experience for our customers. This role will own the customer education journey end-to-end, whether delivered through our sales force, peer-to-peer programs, or digital platforms. As a key member of our team, you will be responsible for designing and scaling a comprehensive training ecosystem that includes in-person programs, online modules, on-demand content, peer-to-peer learning, and fellows programs.
Key Responsibilities
- Define and execute the global customer training and education strategy, aligning with blithequark's strategic goals and objectives.
- Establish key performance indicators (KPIs) to measure training effectiveness and customer engagement, ensuring continuous improvement and refinement of our training programs.
- Design and implement scalable training programs, including instructor-led in-person training, virtual and hybrid training sessions, peer-to-peer learning experiences, on-demand eLearning modules, and fellowship and advanced user programs.
- Ensure content is clinically accurate, engaging, and aligned with adult learning principles, by partnering with clinical affairs and key opinion leaders (KOLs).
- Collaborate closely with Sales, Marketing, Clinical, and Product teams to ensure training is impactful, consistent, and aligned with blithequark's commercial goals.
- Partner with the Director of Global Product & Clinical training to align training with product innovations and updates, and to ensure seamless execution of global training events and programs.
- Leverage digital platforms, such as learning management systems (LMS), customer relationship management (CRM) tools, and collaboration software, to deliver and track training, and continuously evaluate and adopt new tools and formats to enhance learning experiences.
- Build strong relationships with key customers, KOLs, and training partners, and collaborate with key customers to co-develop content and programs, ensuring customer insights and feedback are incorporated into our training programs.
Essential Qualifications
To be successful in this role, you will need:
- 10+ years of experience in customer training, education, marketing, sales, and/or commercial enablement, preferably in medical devices, healthcare, or life sciences.
- Proven experience designing and scaling global training programs, with a strong understanding of adult learning theory, instructional design, and digital learning tools.
- Exceptional leadership, communication, and cross-functional collaboration skills, with the ability to inspire and motivate teams to achieve exceptional results.
- Ability to travel domestically and internationally (approximately 40%), to deliver training programs, attend industry events, and collaborate with global teams.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience with peer-to-peer and fellowship-based training models, and familiarity with neurosurgery, radiology, or focused ultrasound technologies.
- Proficiency in LMS platforms, content authoring tools, and data analytics, with the ability to leverage technology to enhance learning experiences and measure training effectiveness.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees, and offer a range of opportunities for career advancement and professional development. As a Director of Global Customer Training and Education, you will have the opportunity to:
- Lead and develop a team of training professionals, and contribute to the development of our global training strategy.
- Collaborate with cross-functional teams, including Sales, Marketing, Clinical, and Product, to ensure alignment and impact of our training programs.
- Stay up-to-date with the latest industry trends and technologies, and apply this knowledge to continuously improve and refine our training programs.
Work Environment and Company Culture
At blithequark, we pride ourselves on our unique and dynamic company culture, which is built on a foundation of diversity, inclusivity, and a commitment to our core values. As an employee, you can expect:
- A collaborative and supportive work environment, with a focus on teamwork and cross-functional collaboration.
- A healthy work-life balance, with flexible working arrangements and a range of employee benefits and perks.
- Opportunities for career growth and development, with a range of training and development programs to support your professional ambitions.
Compensation and Benefits
At blithequark, we offer a competitive compensation and benefits package, which includes:
- A salary range that reflects your experience and qualifications, with opportunities for bonuses and incentives.
- A range of employee benefits, including health insurance, retirement savings, and paid time off.
- Access to a range of perks and discounts, including employee discounts on our products and services, and access to exclusive events and experiences.
Conclusion
If you are a motivated and results-driven professional, with a passion for education and training, and a desire to make a meaningful impact on the healthcare industry, we encourage you to apply for this exciting opportunity. As a Director of Global Customer Training and Education at blithequark, you will have the opportunity to lead the development and execution of a world-class training experience for our customers, and contribute to the growth and success of our company. Don't miss out on this chance to transform your career and make a real difference in the lives of others – apply now to join our team at blithequark.
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