Job Description:
• Provide highest levels of customer engagement and support to drive partnership operational performance.
• Focus on delivering an exceptional customer experience through excellent communications and engagement.
• Lead relationship development across the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success.
• Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
• Provide accessible and efficient response to concerns and problems.
• Support overarching Enterprise Services Operations Team as needed.
Requirements:
• BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
• Minimum of 5 years of professional experience with a background driving operations, business, or performance in a healthcare environment.
• Clinical or healthcare institution administration experience is preferred.
• Ability to travel regionally 20% of the time.
• Polished demeanor with strong executive presence.
• Strong analytical skills and business acumen.
• Ability to accurately assess key business metrics and situations from a “general manager’s” point of view.
• Effective at structured problem solving and critical thinking.
• Strong problem-solving skills and able to implement innovative solutions to customer problems.
• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
• Experience maintaining flexible approach when faced with business or client course corrections.
• Naturally curious spirit, and insatiable appetite for learning.
• PMP and Lean Six Sigma certification is a plus.
Benefits:
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time
Apply Now
Apply Now