Introduction to workwarp and the City of Minneapolis
workwarp is a dynamic organization that values innovation, customer satisfaction, and employee growth. We are excited to announce an exceptional opportunity for a part-time Customer Service Representative II to join our team. As a key member of our customer service team, you will play a vital role in resolving complex customer issues, providing excellent service, and contributing to the overall success of our organization. The City of Minneapolis, our partner in this endeavor, is a vibrant and diverse city that offers a unique blend of urban and natural environments, making it an ideal place to live, work, and thrive.
Job Summary
Under general supervision, the Customer Service Representative II will be responsible for assisting in the resolution of complex problems associated with City billing, permits, and business license processing. This part-time role requires an average commitment of 16 hours per week and offers a hybrid work model, combining remote work with time in our office. The ideal candidate will possess a strong and diverse skillset, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Research, analyze, and resolve complicated permit applications and development projects
- Compose letters of explanation on complicated application issues, including spreadsheets detailing each transaction on the application for the entire history of service
- Interpret State Statutes, City Charter, City Ordinances, and City billing, permitting, and licensing policies for customers
- Assist in responding to customer inquiries via telephone, in person, and/or in writing
- Assist in preparing and conducting training for subordinate staff in all areas, including computer functions
- Assist in maintaining policy and procedures
- Research, analyze, and resolve complicated billing problems involving Rental license fees, Fire permit fees, assessments, etc.
- Prepare documentation and reports regarding City actions related to assigned work area
- Write letters of explanation on complicated customer situations, including spreadsheets detailing the entire history of service to establish an 'official' record
- Under supervision, act as a coordinator for specific projects or programs
Essential Qualifications
To be considered for this exciting opportunity, you must possess the following essential qualifications:
- High School Diploma or equivalent
- Two years of related experience (Two years as a Customer Service Representative I in the City or the equivalent)
- Thorough knowledge of customer service issues in the area assigned
- Knowledge of payment processing and check-in related to the area where assigned
- Good knowledge of office methods, procedures, and equipment
- Good working knowledge of computers and various programs/systems used in the area assigned
- Good knowledge of State laws and City Ordinances governing billing of utilities and water disconnection, other City billing, treasury accounts receivable processing, and permits and licenses provided by the City
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Previous experience in a customer-facing role, preferably in a government or public sector environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities
- Strong analytical and problem-solving skills
- Experience with computer software and systems, including Microsoft Office and customer relationship management (CRM) systems
Skills and Competencies
To be successful in this role, you must possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to deal with customers tactfully and effectively
- Good organizational skills
- Ability to work effectively in a team environment
- Strong analytical and problem-solving skills
- Ability to prioritize multiple tasks and responsibilities
- Knowledge of specific dispute resolution processes, programs, and procedures in the area assigned
Career Growth Opportunities and Learning Benefits
At workwarp, we are committed to the growth and development of our employees. As a Customer Service Representative II, you will have access to training and development opportunities, including:
- On-the-job training and mentorship
- Professional development workshops and seminars
- Opportunities for advancement and career growth within the organization
- A comprehensive benefits package, including health, dental, and vision insurance, retirement savings plan, and paid time off
Work Environment and Company Culture
Our work environment is dynamic, supportive, and inclusive. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, collaborative, and empowering. As a Customer Service Representative II, you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact in our community.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off
- Holidays and vacation time
- Opportunities for professional development and growth
- A dynamic and supportive work environment
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative II, you will be part of a dynamic team that is committed to making a positive impact in our community. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of our vibrant and inclusive workplace culture!
Ready to apply? Click here to submit your application. We look forward to reviewing your application and welcoming you to our team!
Apply Now