About the position
We are seeking a detail-oriented and customer-focused Electronic Parts Catalog
Specialist who brings accuracy, organization, and a strong service mindset to
the table. In this role, you will support the Parts Department’s commitment to
delivering a high level of service to both internal and external customers.
You will be responsible for inputting new product launch information into the
TICO Catalog System to support part confirmation and ordering, which directly
populates the Electronic Parts Catalog (EPC). You’ll also process Toyota Special
Design Requests and Engineering Change Instructions for material handling
equipment, ensuring catalog accuracy and reliability. If you take pride in
precision, enjoy structured work, and understand the impact accurate data has on
customer experience, this role may be for you! If you enjoy the opportunity to
contribute meaningfully to operational excellence – apply!
Responsibilities
• Participate in the creation of the EPC for regionally designed forklifts, including drawings and parts lists in a standardized format.
• Update the EPC with Engineering Change Instructions released by Engineering.
• Process and update Toyota Special Design Requests, including historical requests as required.
• Identify and correct catalog errors reported by Toyota Dealers or the Quality team to ensure data integrity.
• Contribute to team success by maintaining accuracy, reliability, and alignment with company core values.
• Support additional duties and department initiatives as assigned.
Requirements
• 2 + years of data-driven customer service experience
• Proficiency in Microsoft Office with strong Excel skills
• Excellent attention to detail and ability to work within structured processes
• Ability to work effectively in a supervised task-driven environment
Nice-to-haves
• College degree
• Knowledge of industrial and material handling equipment
• Experience working with catalog systems, parts, operations or structured data environments
• Demonstrated commitment to quality and continuous improvement
• Strong collaboration skills and a customer-focused mindset
Benefits
• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!