About Reynolds & Reynolds – Pioneering Automotive Software Solutions
Reynolds & Reynolds has been at the forefront of delivering cutting‑edge software, business forms, and integrated services to automotive dealerships for more than six decades. Our mission is to empower every car dealership—whether a single boutique lot or a multi‑brand network—to operate more efficiently, deliver superior customer experiences, and stay ahead of the rapid evolution in the automotive marketplace.
From dealer management systems that streamline inventory, finance, and service operations, to cloud‑based tools that enable real‑time data analytics, our suite of products is trusted by thousands of dealers across North America. The company’s culture is built on innovation, collaboration, and a deep commitment to the success of our customers and employees alike.
We are expanding our team with a brand‑new, hybrid‑work role that blends the flexibility of remote work with the energy of an on‑site environment at our Dayton, OH campus. If you are passionate about teaching, love solving real‑world problems, and enjoy the fast‑paced automotive technology space, this is the perfect launchpad for your career.
Why This Role Is a Game‑Changer for Your Career
As an Entry‑Level Remote Customer Training Specialist, you will be the trusted guide for dealership teams as they adopt and master our industry‑leading software solutions. You’ll play a pivotal part in the implementation journey—from the first discovery call to hands‑on training sessions, and onward to post‑deployment support. This role offers a unique blend of technical exposure, customer interaction, and continuous learning, all within a supportive, growth‑oriented environment.
Core Responsibilities – What You’ll Do Every Day
- Customer Onboarding & Implementation: Lead virtual onboarding sessions using phone, webcam, and remote‑desktop tools to introduce new dealership users to our software suite.
- Needs Assessment: Conduct discovery interviews to understand each dealership’s specific business processes, pain points, and goals.
- Solution Configuration: Work closely with our implementation engineers to tailor system settings, workflows, and reports so they align perfectly with the customer’s operational needs.
- Hands‑On Training Delivery: Design and deliver engaging training curricula—including live webinars, recorded tutorials, and interactive labs—that empower end‑users to become self‑sufficient power users.
- Documentation & Knowledge Management: Create clear, concise training guides, quick‑reference cards, and FAQs that are added to our knowledge base for future reference.
- Customer Advocacy: Serve as the voice of the customer inside Reynolds & Reynolds, relaying feedback to product management and engineering to drive continuous product improvement.
- Team Collaboration: Partner with sales, support, and product specialists to ensure a seamless hand‑off and consistent customer experience throughout the implementation lifecycle.
- Performance Tracking: Monitor training effectiveness through surveys, usage analytics, and competency assessments; use insights to refine future training programs.
Essential Qualifications – What You Must Bring
- Education: Associate degree or equivalent professional experience. A background in business, communications, or technology is advantageous.
- Customer‑Facing Experience: Prior experience in finance, accounting, or customer service roles demonstrates an ability to communicate complex information clearly.
- Communication Skills: Exceptional verbal and written communication abilities; confidence presenting to groups of all sizes via virtual platforms.
- Technical Aptitude: Comfortable navigating software applications, learning new systems quickly, and troubleshooting basic technical issues.
- Automotive Industry Exposure (Preferred): Direct experience working in an automotive dealership environment is a plus, though not mandatory.
Preferred Qualifications – What Will Set You Apart
- Experience delivering training or instructional design for SaaS products.
- Familiarity with dealer management systems, CRM platforms, or automotive finance tools.
- Certifications such as CompTIA A+, ITIL Foundation, or related customer‑service credentials.
- Demonstrated ability to work independently in a remote setting while maintaining high productivity.
- Strong organizational skills with the ability to manage multiple training projects simultaneously.
Key Skills & Competencies for Success
- Instructional Design: Ability to translate technical features into user‑friendly learning experiences.
- Active Listening: Skillful at uncovering hidden requirements and concerns through empathetic questioning.
- Problem Solving: Quick identification of obstacles and proactive development of solutions.
- Time Management: Prioritizing tasks and meeting deadlines in a fast‑moving, hybrid work environment.
- Collaboration: Working effectively across cross‑functional teams and building strong internal relationships.
- Adaptability: Comfortable navigating change, new technologies, and evolving customer expectations.
Career Growth & Development Opportunities
Reynolds & Reynolds invests heavily in the professional development of its employees. As a Customer Training Specialist you will have access to:
- Structured Learning Pathways: A combination of instructor‑led workshops, e‑learning modules, and mentorship programs aimed at advancing your expertise in automotive technology and adult education.
- Certification Support: Reimbursement for industry‑relevant certifications (e.g., Certified Professional Trainer, Automotive Software Specialist).
- Internal Mobility: Opportunities to transition into roles such as Implementation Engineer, Product Specialist, Customer Success Manager, or even Sales Engineering, based on performance and interests.
- Leadership Development: Participation in the company’s emerging leaders program, designed to groom high‑potential talent for future managerial positions.
Work Environment & Culture – What It’s Like to Be Part of the Team
Our Dayton campus blends a modern, collaborative office layout with amenities that support work‑life balance. While this role is primarily remote, you’ll be invited to our on‑site facilities for team‑building events, training workshops, and occasional in‑person client sessions.
- Hybrid Flexibility: Work from home up to three days a week, with scheduled office days for collaborative sessions.
- State‑of‑the‑Art Facilities: Complimentary breakfast and lunch in an on‑site dining hall, a fully equipped fitness center, and a medical clinic for quick health check‑ups.
- Community Engagement: Participation in sports leagues, social clubs, and volunteer initiatives through the Reynolds & Reynolds Associate Foundation.
- Inclusive Culture: A non‑smoking, diverse workplace that respects and celebrates all backgrounds, ages, and experiences.
- Recognition Programs: Regular employee awards, peer‑to‑peer recognition, and celebration of milestones.
Compensation, Perks & Benefits – What We Offer
We understand that competitive compensation and comprehensive benefits are essential for attracting top talent. While the exact salary range is market‑based, successful candidates can expect the following package:
- Base Salary: Competitive entry‑level salary commensurate with experience and education.
- Performance Bonuses: Quarterly incentives tied to training delivery metrics and customer satisfaction scores.
- Retirement Savings: 401(k) plan with a company match up to 6% of eligible earnings.
- Health & Wellness: Medical, dental, and vision coverage; company contributions to Health Savings Accounts (HSAs).
- Paid Time Off: Generous vacation accrual, sick leave, and paid holidays to support work‑life balance.
- Professional Development: Tuition reimbursement for approved courses, access to internal training platforms, and conference attendance.
- Employee Assistance Programs: Confidential counseling services, financial planning resources, and wellness initiatives.
How to Apply – Take the Next Step Toward Your Future
If you are ready to launch a rewarding career where you can make a tangible impact on automotive dealerships nationwide, we want to hear from you. Please submit your résumé and a brief cover letter outlining why you’re excited about the role and how your background aligns with the responsibilities outlined above.
Our recruiting team reviews applications on a rolling basis, so early submission is encouraged. We look forward to welcoming a new member to our vibrant, forward‑thinking team.
Your Future Starts Here
Don’t miss this exciting opportunity to grow, learn, and thrive at Reynolds & Reynolds. Apply today and start shaping the future of automotive software training!
Apply Now
Apply Now