JOB SUMMARY
The Expeditor will perform restoration assignment service support functions including new assignment input, qualification, and distribution to the appropriate operations team and team members. The Expeditor is also responsible for monitoring and answering all phone calls into our main call line. The position will serve as an integral part of the operations team and will assist in the day-to-day work critical to the success of this time-driven and goals-oriented company. This position will be based in our Richmond, VA Headquarters or remote.
KEY RESPONSIBILITIES
- Input, review, and route all new assignments daily into Renovar’s claims database
- Access and input assignment information in Renovar’s database from carrier specific tools as required, such
- as AlacNet, CoreLogic, and XactAnalysis
- Identify and expedite Priority emails, alerts and assignments
- Log and Route photo and mobile evaluation/estimate and review requests
- Answer calls from homeowners, adjusters, contractors, and restoration firms; also, route calls to the appropriate operations team member when necessary
- Reassign assignments due to conflicts when needed
- Perform other related customer service duties as reasonably assigned by the Operations Manager
ROLE QUALIFICATIONS
EDUCATION & EXPERIENCE
REQUIRED
- High school diploma or equivalent
- At least one (1) year of customer service experience
- Proficient in inside sales, strategic cold-calling, revenue projection, and delivery.
- Excellent customer service orientation
- Experience in high-performance teams and demonstrated teamwork abilities.
- Creative problem-solving skills, adaptability, and organizational proficiency.
- Effective problem solving
- Excellent written and verbal communication skills
- Proficient with Microsoft Office Suite and related software
PREFERRED
- Knowledge in woodworking or construction
- Ability to work Independently and in a team environment
KEY COMPETENCIES
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions.
WORKING CONDITIONS/EQUIPMENT USE
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer