Welcome to Blithequark: Where Customer Satisfaction Meets Excellence
Are you ready to take your career to new heights and make a real impact in the airline industry? Blithequark is seeking a highly skilled and dedicated Airline Customer Service Agent to join our team on a part-time basis, working remotely with occasional visits to DFW Airport. As a key member of our customer-facing team, you will be responsible for ensuring the timely delivery of cargo shipments, luggage, and business-to-customer deliveries while operating safely and securely. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you!
About Blithequark
At blithequark, we pride ourselves on being a leader in the airline industry, with a strong presence in 164 airport locations, 18 countries, and on 5 continents. Our team of experts in cargo, passenger, ramp handling, and technical services are dedicated to providing exceptional service to our customers every day. We strive to be an exceptional leader in our industry, and we're looking for talented individuals like you to join our team and contribute to our success.
Job Summary
As an Airline Customer Service Agent, you will be responsible for greeting and assisting customers, ensuring proper documentation and communication, internally and externally, for import operations. This is an exciting opportunity to work with a dynamic team and develop your skills in a fast-paced environment. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
- Prepare documentation prior to flight arrival or departure, review, organize, make copies, and distribute accordingly.
- Travel to Airport Operational Area (AOA) to meet flights upon arrival or departure to retrieve or drop off flight documents.
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold.
- Provide assistance to customers arriving to retrieve their documents and freight.
- Collect appropriate charges and document method of payment.
- Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
- Assist in completion of MAWBS for over-the-counter shipments.
- Confirm all bookings are accepted and confirm TSA mandatory screening.
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedures for DG shipments when received, including when shipment is abandoned by consignee.
- Data capture AWB information into airline system(s).
- Manifest flight based on information received from the warehouse.
- Print flight manifest, cargo pallet message, deadload, and NOTOC and deliver to the aircraft.
- Verify post-flight inventory with documents on hand.
- File maintenance of all pertinent documents and records.
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
- Answer incoming calls and respond to emails.
- Demonstrate diligence required to maintain security under the Airport Police, TSA, and United States regulations.
Essential Qualifications:
To be successful in this role, you will need to meet the following essential qualifications:
- Must be at least 18 years of age.
- Must possess a clean driving record and a valid driver's license.
- Must provide proof of the legal right to work in the United States.
Preferred Skills:
While not essential, the following skills and qualifications are highly desirable:
- Typing skills with the ability to type a minimum of 35 wpm.
- English proficiency (e.g., reading, writing, speaking, listening).
- Mental abilities (e.g., visual observation and identification, mental rotation).
- Interpersonal skills (e.g., customer service, dependability).
- Work values (e.g., responsibility, honesty, integrity).
- Knowledge of basic arithmetic and mathematics.
- Comprehension of airway bill import procedures and government regulations.
- Attention to detail and organization skills.
- Ability to follow instructions from supervisor or lead agent.
- Ability to work as an effective team member.
- Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
- Office skills including file maintenance, basic computer knowledge, answering telephone quickly, and ability to multi-task.
Physical Requirements/Working Conditions:
This role requires the following physical abilities and working conditions:
- Must be able to lift up to 50 lbs.
- Tolerate moderate to loud levels of noise within the work environment.
- Stand and remain standing for periods up to 3 hours without sitting.
- Demonstrate daily fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
- May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Perks & Benefits:
At blithequark, we offer a range of perks and benefits to our employees, including:
- Competitive compensation package with a salary of $17.00 per hour.
- Access to up to 50% of earned wages when you need it through myWisely app or the Daily pay app.
- On-the-spot awards offered through the Awardco Platform, including gift cards and more.
- Multiple options for both full and part-time employees for quality medical care.
- Travel discounts, pet insurance, discount shopping, and more through our WFS Employee Extras program.
- Wellness programs offered to all employees to help you stay healthy and improve your life.
- 401k program offered with company match to help you invest in your future.
- Opportunity for internal mobility and transfers available to help you grow and develop your career.
Career Growth Opportunities:
At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, as well as opportunities for internal mobility and transfers. If you are looking for a career with a dynamic and growing company, we encourage you to apply.
Work Environment and Company Culture:
At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, where our employees feel valued and empowered to deliver exceptional results. If you are looking for a company that values its employees and offers a positive and supportive work environment, we encourage you to apply.
Conclusion:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as an Airline Customer Service Agent. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is a role that offers everything you need to succeed. Don't miss out on this opportunity to take your career to new heights with blithequark. Apply today!
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