At arenaflex, we're on a mission to revolutionize the way we approach customer data management and governance. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences that drive loyalty and growth. We're now seeking an experienced Analyst, Customer Data Strategy & Governance to join our team and contribute to our success story.
**About arenaflex**
arenaflex is a forward-thinking organization that's passionate about harnessing the power of customer data to drive business growth and innovation. With a strong focus on customer-centricity, we're dedicated to building long-term relationships with our customers and delivering tailored solutions that meet their unique needs. Our team is comprised of talented professionals who share a common goal: to make a meaningful impact in the industry and create a better future for our customers.
**Job Summary**
As an Analyst, Customer Data Strategy & Governance at arenaflex, you'll play a critical role in driving customer data excellence across our organization. You'll be responsible for participating in various projects related to customer data governance and management, including data analysis, process development, and project management. With a strong understanding of data querying and analysis, you'll help us develop a comprehensive perspective on data quality issues and drive improvements across all customer data repositories.
**Key Responsibilities**
* Participate in the upkeep of an inventory of customer data across the organization, including the approval of new data creation or sharing based on standards created by our Privacy practice (50%)
* Partner with the Security team as a data owner to grant access to customer data across the organization based on the rules defined by the Privacy team related to data access (20%)
* Conduct data analysis to develop a perspective on data quality issues and help resolve certain data quality issues across all customer data repositories (20%)
* Participate in the building and distribution of customer scorecards and data quality dashboards (10%)
**Direct Manager/Direct Reports**
* This position reports to the Sr Manager Customer Data Governance.
* This position has 0 direct reports.
**Travel Requirements**
* Typically requires overnight travel less than 10% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Working knowledge of Microsoft Office Suite
* Demonstrated ability to collaborate and work effectively with cross-functional teams
* Excellent written and verbal communication skills
* SQL skills and some experience querying data is preferred. Some experience creating process flows is also preferred.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* No additional education
**Minimum Years of Work Experience**
* 1
**Preferred Years of Work Experience**
* No additional years of experience
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
* Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
* Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
* Customer Focus - Building strong customer relationships and delivering customer-centric solutions
**What We Offer**
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
* Competitive salary and bonus structure
* Comprehensive health insurance and wellness programs
* Generous paid time off and holidays
* Professional development opportunities and training programs
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer data management and governance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal.
**Take the Next Step**
Are you ready to join our team and contribute to our success story? Apply now and let's discuss how you can become a vital part of our customer data excellence journey.