Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we have an exciting opportunity for you to join the team at arenaflex as an Aviation Customer Service Agent – Part-Time – Denver International Airport.
**About arenaflex**
arenaflex is a world-class organization that prides itself on delivering exceptional customer experiences. As a leading player in the aviation industry, we strive to create a welcoming and inclusive environment for our customers, employees, and partners. Our team is dedicated to fostering a culture of diversity, equity, and inclusion, and we're committed to making a positive impact on our community.
**About the Role**
As an Aviation Customer Service Agent – Part-Time – Denver International Airport, you will be responsible for delivering exceptional service to customers traveling through our airport, particularly those arriving from international destinations. You will be part of the Concierge Team, working closely with internal and external stakeholders to ensure seamless customer experiences. Your primary duties will include:
* Assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
* Providing meet & assist/concierge services to guests of the airport and large groups needing assistance.
* Assisting at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
* Serving as a "Brand Ambassador" for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
* Demonstrating exceptional customer service skills, including being professional, visible, approachable, flexible, reliable, accountable, and delivering the highest levels of customer service in everyday assignments, special projects, and initiatives.
**Key Responsibilities:**
* Provide exceptional customer service to customers traveling through the airport, particularly those arriving from international destinations.
* Assist customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
* Provide meet & assist/concierge services to guests of the airport and large groups needing assistance.
* Assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
* Serve as a "Brand Ambassador" for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
* Demonstrate exceptional customer service skills, including being professional, visible, approachable, flexible, reliable, accountable, and delivering the highest levels of customer service in everyday assignments, special projects, and initiatives.
* Work closely with internal and external stakeholders to ensure seamless customer experiences.
* Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority.
* Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes.
* Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders.
* Represent Customer Service at daily operational meetings with other airport operational organizations, airlines, Transportation Security Administration (TSA), and contract security providers as needed.
* Maintain a thorough knowledge of airport services and resources to successfully assist the traveling public.
* Perform other related duties as assigned.
**Requirements:**
* Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
* Professional level experience in using Microsoft Outlook or Microsoft Word.
* Strong oral communication skills.
* Bilingual - German, Spanish, French, Russian, or Japanese a plus.
* Availability requirements: Schedule flexibility, with the ability to work evenings, weekends, and Holidays. Part-time positions are 20-39 hours per week based on business/operational need.
* They are non-benefitted positions that are at-will. Position participates in a seniority-based shift bid.
* Hours of availability required 6:00 AM – 11:00 PM. Availability to extend and change shifts with short notice.
* Customer Service Agents in International Arrivals need to be available when international flights are delayed/changed or as meet and assist/concierge services are requested.
**Preferred Qualifications:**
* Education: Graduation from high school or possession of a GED Certificate.
* Experience: Three years of customer service work for airlines, call centers, hospitality, ground transportation, or customer service-related industries.
* Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
* Licensures: Possession of a valid driver's license.
**What We Offer:**
* Competitive pay: $25-$29/hour.
* Opportunities for growth and development.
* A dynamic and inclusive work environment.
* A chance to make a positive impact on our community.
* A comprehensive benefits package, including medical, dental, and vision insurance.
* A 457b retirement plan.
* Opportunities for professional development and training.
* A fun and supportive work environment.
**How to Apply:**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application:
**About arenaflex**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and have a strong desire to make a positive impact on our community, we encourage you to apply for this exciting opportunity.
**Contact Us:**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
[email protected]
**Join Our Team:**
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on our community. If you share our values and are committed to excellence, we encourage you to join our team. Apply today and take the first step towards a rewarding career with arenaflex!