At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Bilingual Customer Service Representative, you'll play a vital role in shaping the future of our company by providing top-notch support to our customers. If you're a motivated and customer-centric individual with a passion for languages, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and community involvement. Our company culture is built on the values of integrity, teamwork, and customer satisfaction, and we're proud to be a drug-free workplace.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers through various communication channels, including phone, email, and chat. You'll be responsible for processing customer orders and inquiries, navigating our website and online ordering system, and becoming a product and solutions expert. If you're fluent in both English and Spanish, have a passion for customer service, and are eager to learn and grow, we encourage you to apply!
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to resolve issues and provide solutions
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert by learning about our products, pricing, and shipping options
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English / Spanish) - fluent in both verbal and written forms
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment & Culture**
* arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and community involvement.
* Our company culture is built on the values of integrity, teamwork, and customer satisfaction.
* We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
**Career Growth Opportunities & Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.
* Opportunities for career advancement and professional growth are available for motivated and dedicated employees.
* We're committed to investing in our employees' education and development through our Tuition Assistance Program.
**Compensation & Perks**
* Competitive hourly rate: $25 - $28 per hour
* Opportunities for bonuses and incentives
* Comprehensive benefits package, including health insurance and 401(k) with employer match
* Generous paid time off and holidays
* Employee perks, including fitness center and walking trails
**How to Apply**
If you're a motivated and customer-centric individual with a passion for languages, we encourage you to apply for this exciting opportunity! Please submit your application through our website or by clicking the link below.
We can't wait to hear from you and learn more about your qualifications and experience!