Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills, both written and verbal, and are proficient in Spanish? If so, we invite you to join arenaflex as an Experienced Bilingual Spanish Call Center Customer Service Representative. In this role, you will be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates strive to create exceptional outcomes for our clients and the millions of people who count on them. We value individuality, creativity, and innovation, and we're committed to fostering a culture where our employees can thrive, grow, and make a real impact.
**Job Summary**
As an Experienced Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to NJ Family Care beneficiaries and community-based organizations. You will be the initial point of contact for inquiries, provide one-to-one telephone contact, accurately document enrollment requests, and maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
**Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**Preferred Qualifications**
* Previous experience in a call center environment, preferably in a customer service role
* Proficiency in Microsoft Office Suite, particularly Excel and Word
* Experience with web-based computer systems and data entry
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
**What We Offer**
* Competitive hourly rate of $17.00 per hour
* Paid training program with equipment provided
* Full-time schedule with 40 hours per week
* Career growth opportunities and professional development
* PerkSpot employee discount program
* Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
* Remote work environment with flexible scheduling
* Collaborative and dynamic team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
**Vaccination Policy**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.