Are you a customer service enthusiast with a passion for helping others and a flair for languages? Do you thrive in a dynamic and supportive environment where individuality is valued and growth opportunities abound? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments.
As an Experienced Bilingual Spanish Call Center Customer Service Representative at arenaflex, you will be part of a team that creates exceptional outcomes for our clients and the millions of people who count on them. You will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**About arenaflex**
arenaflex is a company that appreciates ideas and new ways of thinking. We deliver mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates are the backbone of our organization, and we are committed to providing them with the tools, training, and support they need to succeed.
**The Role**
As an Experienced Bilingual Spanish Call Center Customer Service Representative, you will be responsible for providing exceptional customer service to potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You will be the initial point of contact for inquiries, providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
**Key Responsibilities:**
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests, status changes, complaints, and grievances
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements:**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background and drug screening required
**What We Offer:**
* $17.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
**Work Environment and Company Culture:**
* Remote work opportunities available
* Flexible scheduling to accommodate your needs
* Collaborative and supportive team environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation and Benefits:**
* $17.00 per hour pay rate (bi-weekly pay)
* Bonus or incentive opportunities based on business need
* Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for languages and a desire to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities:**
If you are an individual with a disability and require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department.
**Vaccination Policy:**
arenaflex requires that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.