Experienced Call Center Representative for Data Entry - Remote Opportunity at blithequark

Join blithequark as a Call Center Representative and Be Part of a Revolutionary Healthcare Experience

blithequark is a leading name in the healthcare and retail pharmacy industry, dedicated to making a positive impact on communities across the nation. With a legacy of caring for customers and patients, blithequark operates nearly 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving almost 10 million clients every day. As a pioneer in integrated healthcare, pharmacy, and retail, blithequark is committed to creating happier lives through better health.

About the Role

We are seeking a highly skilled and experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will play a crucial role in providing exceptional customer service, handling patient inquiries, and resolving third-party anomalies. This is a full-time, remote opportunity that offers a competitive hourly salary of $25-$35.

Key Responsibilities

• Utilize blithequark's prescription data entry methodology and guidelines to process new patient enrollments by entering information into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions and handle correspondence to patients (inbound calls, visits, messages) and make outbound calls to prescribers and patients on a case-by-case basis.
• Settle third-party anomalies by assessing, gathering information, creating claims, and resubmitting for processing according to individual plan requirements.
• Make phone calls to insurance providers and others to obtain information, gain override approval, or otherwise resolve third-party anomalies.
• Provide assistance to pharmacists, both those in the office and those in different locations, and identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including launching and shutting down the computer, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online.
• Basic browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing documents).
• Effective communication skills, both written and verbal.
• Must be 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or a widely recognized certification agency.
• Experience providing customer care to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents).
• Proficiency in both Spanish and English.

What We Offer

At blithequark, we offer a dynamic and supportive work environment that fosters career growth and development. As a Call Center Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Our comprehensive benefits package includes competitive compensation, perks, and benefits that support your overall well-being.

Career Growth Opportunities

blithequark is committed to helping our employees grow and develop in their careers. As a Call Center Representative, you will have access to ongoing training and development opportunities that will help you build your skills and advance in your career. Our company culture encourages innovation, teamwork, and continuous learning, providing a platform for you to achieve your professional goals.

Work Environment

This is a remote opportunity, allowing you to work from the comfort of your own home. As a Call Center Representative, you will be expected to maintain a professional and productive work environment, with minimal distractions and excellent communication skills.

Why Join blithequark?

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We are passionate about creating a culture that is inclusive, supportive, and empowering. By joining our team, you will become part of a community that is dedicated to making a positive impact on the lives of our customers and patients.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application to join our team at blithequark as a Call Center Representative. We look forward to hearing from you!

Join blithequark and be part of a team that is shaping the future of healthcare.

Apply Now