At arenaflex, we're revolutionizing the physical therapy experience with innovative technology and a passion for delivering exceptional care. As a leader in our chat support team, you'll play a pivotal role in driving our mission forward, ensuring that every interaction with our physical therapists and patients reflects our commitment to quality care.
**About arenaflex**
arenaflex is a cutting-edge healthcare company that's reimagining the physical therapy experience for all. We're dedicated to making a significant clinical impact by leveraging technology and innovation to simplify care delivery. Our team is passionate about creating a seamless and supportive experience for both therapists and patients, and we're looking for a talented Chat Support Supervisor to join our ranks.
**Your Impact**
As a Chat Support Supervisor at arenaflex, you'll be responsible for leading a high-performing team that delivers exceptional chat support to our physical therapists and patients. Your key responsibilities will include:
* **Team Leadership and Performance**:
+ Drive team performance to meet key performance indicators (KPIs) and service level agreements.
+ Monitor and report on team performance weekly and monthly.
+ Provide regular feedback and coaching to team members.
+ Address individual and team performance issues promptly and effectively.
+ Review processes and recommend improvements to enhance efficiency and service quality.
* **Team Support and Oversight**:
+ Conduct weekly 1-on-1 meetings with team members.
+ Deliver coaching and feedback from Quality and Training teams.
+ Handle escalated chats/calls and resolve complex issues.
+ Clarify procedures and provide guidance on processes.
+ Participate in the hiring and onboarding process for new team members.
* **Special Operations**:
+ Assist the team during periods of high chat volume to maintain service level agreements.
+ Act as a key stakeholder for all matters related to team performance and quality.
+ Lead special projects and initiatives as required by business needs.
**What You Can Offer**
To succeed in this role, you'll need:
* **High School Diploma or Equivalent**; Bachelor's degree preferred.
* **2+ years of leadership experience** as a team lead in healthcare or scheduling preferred.
* **Passion for teaching, training, and coaching team members**.
* **Detail-oriented with strong goal-setting abilities**.
* **Ability to thrive in a fast-paced environment** and manage multiple tasks effectively.
* **Demonstrated track record of delivering exceptional customer service**.
* **Experience leading distributed teams**, including remote/offshore workers.
* **Strong cross-functional collaboration skills** and ability to work well with other leaders.
* **Proficient with Google Suite and chat support software**, Sendbird experience preferred.
**What arenaflex Can Offer You**
As a valued member of our team, you can expect:
* **Opportunity to grow with a start-up** that's revolutionizing the delivery of physical therapy.
* **Supportive leadership** with lots of opportunity for those who wish to grow alongside of arenaflex.
* **Paid Time Off** with holiday.
* **Stock options**.
* **Medical, dental & vision** on the first of the month following start date.
* **Company-paid life insurance**, and much more!
**Salary and Benefits**
The salary for this role is $59,000 - $82,000 a year, dependent on experience and location.
**Join Our Team**
If you're passionate about delivering exceptional customer experience and leading high-performing teams, we encourage you to apply for this exciting opportunity. As a Chat Support Supervisor at arenaflex, you'll have the chance to make a meaningful impact in the lives of our physical therapists and patients.
**Apply Now**
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**About arenaflex**
arenaflex is a proud recipient of:
* **Forbes America's Best Startup Employers of 2024 #111**
* **Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare**
* **Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023**
* **Gold Indigo Design Award for mobile app design excellence 2020**
**Join the arenaflex Team**
We're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our physical therapists and patients. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, we encourage you to apply for this exciting opportunity.
**Contact Us**
If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We look forward to hearing from you!
**Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day**
Apply Now