Welcome to blithequark
At blithequark, we believe that with the right support, individuals and organizations can achieve remarkable things. As a leader in the financial services industry, we specialize in payment cards and are committed to delivering exceptional client experiences. Our headquarters in New York City is just the beginning, as we have a global presence and a reputation for excellence. We're proud to be one of the most valuable companies in the world and a component of the Dow Jones Industrial Average.
About the Role
We're seeking an experienced Customer Care Professional to join our team at blithequark. As the face of our organization, you will have the opportunity to make a positive impact on our clients' lives every day. Whether you're helping them plan a special travel experience or assisting with their everyday needs, you will be the embodiment of our company's values and commitment to excellence. With industry-leading training and ongoing coaching, you will have the tools and support you need to succeed and grow in your career.
Key Responsibilities
- Deliver exceptional customer service on inbound calls in a fast-paced, structured client care environment, following our Client First philosophy
- Engage with card members to understand their needs and design innovative solutions for each client, supporting the benefits of card membership and driving business results
- Continuously develop key selling skills, including building rapport, understanding client needs, handling objections, and closing deals
- Address general and account-specific client inquiries, providing clear and concise information and updating client account data as needed
- Utilize tools and resources to identify customized solutions and anticipate client needs, in line with our commitment to keeping in touch with our clients
- Meet and exceed performance objectives, including client survey results, sales rates, quality goals, compliance standards, and productivity targets
Essential Qualifications
- Proven experience in a customer support and consultative sales environment (2+ years), with a strong track record of building client loyalty through excellent listening, consultative relationship building, and effective communication
- Integrity in managing sensitive card member data and complying with all regulatory and compliance rules related to servicing and sales practices
- Passion for consultative sales, recommending products or solutions tailored to each client
- Flexibility to efficiently manage a constant flow of client calls, while adapting performance to meet various metrics and staying positive in challenging situations
- Ability to adapt communication style to a wide range of personalities and situations
- Commitment to implementing feedback as a means to achieve individual and team performance objectives
- Technical proficiency to multitask and navigate through computer systems and applications with speed and accuracy
- Reliability and dependability, as it is essential to be working on time and adhering to your schedule every day
- High school diploma or equivalent required
Preferred Qualifications
- Bachelor's degree preferred
- Additional requirements:
- Flexibility to work anytime between 6:00 am-2:00 am, including weekends
- Workplace flexibility: full-time shift flexibility requirements
- blithequark offers a great and diverse workplace, with superior performance rewarded with target-driven incentives
Career Growth and Development
At blithequark, we're committed to helping our employees grow and develop in their careers. With industry-leading training and ongoing coaching, you will have the opportunity to enhance your skills and knowledge, and take on new challenges. Our Amex Flex working model provides greater flexibility for our employees, while ensuring we maintain the essential elements of our unique in-person culture. Depending on job and business needs, employees will either work on-site, in a hybrid model, or fully virtually.
Compensation and Benefits
We offer a competitive compensation package, including:
- Hourly pay range: $20.00 to $21.65 + bonus + benefits
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex
- 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy
- Free access to on-site health centers with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career advancement and training opportunities
Work Environment and Company Culture
At blithequark, we're proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we're committed to supporting their well-being and success. With a strong focus on teamwork, collaboration, and open communication, we foster an environment that is both challenging and rewarding. Our employees are empowered to make a positive impact on our clients' lives, and we recognize and reward their achievements and contributions.
Why Join blithequark?
If you're passionate about delivering exceptional client experiences and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to excellence, diversity, and inclusion, we offer a unique and supportive work environment that will help you grow and succeed in your career. Don't miss out on this chance to join our team and make a positive impact on the lives of our clients.
Apply now to become a part of our dynamic and supportive team at blithequark. We look forward to hearing from you!
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