At arenaflex, we're committed to providing the world's best customer experience every day. As a key member of our team, you'll play a vital role in driving success by delivering exceptional service to our customers. We're seeking an experienced and passionate Customer Care Professional to join our remote team, where you'll have the opportunity to grow your skills, build meaningful relationships, and make a real impact.
**About arenaflex**
arenaflex is a global leader in the financial services industry, dedicated to helping people and businesses progress in incredible ways. Our commitment to customer satisfaction is unwavering, and we're constantly striving to innovate and improve our services. As a colleague, you'll be part of a diverse and dynamic community that values collaboration, creativity, and a passion for excellence.
**Why Join arenaflex?**
* You'll have the opportunity to work in a fast-paced, structured customer care environment, where you'll be challenged to deliver extraordinary service on a high volume of inbound calls.
* You'll be part of a team that's dedicated to driving a Customer First mentality, where every interaction is an opportunity to create a positive experience for our customers.
* You'll have access to industry-leading training and ongoing coaching, designed to help you grow your skills and advance your career.
* You'll be part of a company that values its colleagues and their loved ones, offering a range of benefits and programs that support their holistic well-being.
* You'll have the flexibility to work in a hybrid environment, with the option to work onsite, in a hybrid model, or fully virtually.
**Key Responsibilities**
As a Customer Care Professional, you'll be responsible for:
* Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment.
* Consulting with customers to understand their needs and tailor unique and personal solutions for them.
* Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
* Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
* Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers.
* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
* Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics.
**Minimum Qualifications**
To be successful in this role, you'll need:
* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction.
* Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
* Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
* Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
* Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
* Driven to please by providing the ultimate experience for our customers on every interaction.
* Timeliness and reliability.
**Preferred Skills**
While not required, the following skills are highly desirable:
* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills.
* Customer service and consultative sales environment experience preferred.
* Passion for consultative sales, recommending products or solutions tailored to each customer.
* Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.
**Additional Requirements**
* Flexibility to work anytime between 6:00am - 2:00am, including weekends.
* Hybrid Environment- on site expectation 3 days/week.
* Workplace Flexibility: Full time. Shift flexibility requirements.
**Compensation and Benefits**
We offer a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team.