At arenaflex, we're passionate about delivering exceptional customer experiences that bring people together. As a Customer Care Specialist, you'll play a vital role in driving great customer experiences, providing client support via phone, chat, and email, and responding to all client communication. If you're a driven, resourceful, and enthusiastic individual with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic organization that values people and relationships above all else. We believe that every connection, every relationship matters, and we're committed to fostering a culture of collaboration, innovation, and excellence. As a remote Customer Care Specialist, you'll be part of a talented team that's dedicated to delivering exceptional customer experiences and driving business growth.
**Job Summary**
We're seeking an experienced Customer Care Specialist to join our remote team. As a key member of our customer care team, you'll be responsible for providing exceptional customer service via phone, chat, and email, responding to client inquiries, and troubleshooting technical issues. If you're a self-starter with excellent communication skills, a positive attitude, and a passion for delivering results, we encourage you to apply.
**Responsibilities**
* Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
* Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients.
* Keep up-to-date with product/procedural knowledge and assess industry trends to provide informed solutions to clients.
* Work in tandem with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager for support and personal development.
* Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
* Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
* Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
* Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
* Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
**Requirements**
* 2-3 years' experience in a business/professional environment, preferably in the service industry.
* Comparable experience in an office environment encouraged.
* Self-starter with ability to manage workload efficiently.
* Exceptional written communication skills.
* Demonstrate ability to deliver a high level of client service under high volume.
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
* Professional, upbeat, and engaging oral and/or written communication.
* Ability to develop relationships with clients, even in difficult situations.
* Ability to advise and counsel clients in a quick and efficient manner.
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
* Excellent Data Entry skills / 45-55 wpm minimum.
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.
**Preferred Qualifications**
* Prior customer service/troubleshooting experience.
* Experience in retail sales and call center environments.
* Strong knowledge of client relationship management tools and software.
**Work Environment and Technology Requirements**
* Work from home with a Windows-based computer, meeting the minimum PC requirements:
+ CPU Speed: Dual Core 1.2 GHz or better
+ Hard Drive: 40 GB or more of available space, 100 GB or more of total space
+ Memory: 8 GB of RAM or better
+ Operating System: Windows 10 Professional
+ Two (2) available USB 2.0 or greater ports
* Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
+ One monitor and one laptop OR 2 monitors
* Minimum Internet Connectivity Requirements:
+ Must have Hard-wired connection (no wireless/WiFi)
+ Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
+ Internet connection must not be shared with more than 3 devices in the same location.
**Compensation and Benefits**
* $17.50 per hour production pay
* $14.50 per hour training pay
* Referral program
* Work from home opportunity
* 8-hour shift schedule
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.