At arenaflex, we are committed to delivering an extraordinary customer experience that exceeds the expectations of our valued customers. As a Customer Experience Associate - Home Express w/Gas, you will play a vital role in driving customer satisfaction and loyalty through proactive and customer-focused behaviors and actions. If you have a passion for delivering exceptional customer service and a passion for serving those who serve, our Soldiers, Airmen, and their families, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is the retailer on US Army and Air Force installations worldwide, operating as a $8 billion enterprise ranked among the top retailers. We offer a wide range of products and services, including department stores, convenience stores, restaurants, movie theaters, and an internet shopping site, to serve Soldiers, Airmen, and their families. Our mission is to ensure that our customers have access to US goods and services, wherever they serve.
**Key Responsibilities**
As a Customer Experience Associate - Home Express w/Gas, you will be responsible for:
* Providing high-level customer satisfaction through excellent service, greeting each customer upon contact and/or line of sight, assessing their needs, suggesting alternative options, and providing resolution.
* Keeping customer needs foremost and creating a welcoming environment, actively engaging, and building trust relationships with customers to deliver a personalized shopping experience.
* Providing product knowledge through superior sales skills to serve customers in one or more sales areas, utilizing and adhering to merchandise presentation standards, including arranging space on sales floors, setting up promotional fixtures, displaying promotional merchandise, signing, sizing, clearance, and cleanliness of the area assigned.
* Assisting customers with completing price changes, special orders, online orders, and rain checks, and providing assistance with military uniform dress requirements, insignia, and new items.
* Actively communicating/promoting the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
* Operating a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions, verifying and accepting multiple tenders for payment, and making change with accuracy and zero variance tolerance.
* Assuring compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory, practicing loss prevention procedures, and alerting security and management of potential problems that may involve fraud, waste, and abuse.
**Essential Qualifications**
* Completion of high school or the equivalent.
* Retail experience, demonstrated willingness, and potential for additional responsibility.
* Ability to work in a fast-paced environment, providing excellent customer service, and meeting sales targets.
* Strong communication and interpersonal skills, with the ability to build trust relationships with customers.
* Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences.
* Basic math skills, with the ability to accurately handle cash and operate a cash register.
**Preferred Qualifications**
* Previous experience in a retail or customer service environment.
* Knowledge of military uniform dress requirements, insignia, and new items.
* Familiarity with the Military Star credit card, Exchange protection plan, and other corporate programs.
* Basic computer skills, with the ability to operate a cash register and other sales-related equipment.
* Ability to work flexible hours, including evenings, weekends, and holidays.
**Skills and Competencies**
* Excellent customer service skills, with the ability to build trust relationships with customers.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
* Basic math skills, with the ability to accurately handle cash and operate a cash register.
* Ability to work in a fast-paced environment, providing excellent customer service, and meeting sales targets.
* Strong problem-solving skills, with the ability to resolve customer complaints and issues in a professional and courteous manner.
* Ability to work independently and as part of a team, with a focus on delivering exceptional customer experiences.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we offer a range of career growth opportunities and learning benefits, including:
* Opportunities for advancement to senior roles, including store manager and district manager positions.
* Training and development programs, including sales training, customer service training, and leadership development programs.
* Opportunities for professional growth and development, including education assistance and tuition reimbursement programs.
* A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
**Work Environment and Company Culture**
arenaflex is committed to creating a supportive and inclusive work environment, with a focus on diversity, equity, and inclusion. We offer a range of benefits and perks, including:
* Competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
* Opportunities for professional growth and development, including education assistance and tuition reimbursement programs.
* A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
* A range of employee recognition and reward programs, including employee of the month and employee of the year awards.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Salary range: $15.00 - $22.59 per hour.
* Benefits package, including health insurance, retirement savings, and paid time off.
* Opportunities for professional growth and development, including education assistance and tuition reimbursement programs.
* A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion.
* A range of employee recognition and reward programs, including employee of the month and employee of the year awards.
**Conclusion**
If you have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families, we encourage you to apply for this exciting opportunity. As a Customer Experience Associate - Home Express w/Gas at arenaflex, you will have the opportunity to work in a fast-paced environment, providing excellent customer service, and meeting sales targets. We offer a range of benefits and perks, including competitive salary and benefits, opportunities for professional growth and development, and a supportive and inclusive work environment. Apply now to join our team and start your career with arenaflex!