Are you passionate about providing top-notch customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Experience Associate [Weekend Warrior] and be part of a vibrant community that's revolutionizing the way self-employed individuals manage their businesses.
**About arenaflex**
arenaflex is a rapidly growing company that's dedicated to building tools that give self-employed people the security and peace of mind they deserve. We believe that small business owners should spend more time doing what they love and less time on their business finances. With our innovative solutions, we're empowering self-employed professionals to focus on their passions and achieve their goals.
**The Customer Experience Team at arenaflex**
Our Customer Experience team is at the heart of what we do at arenaflex. We're a close-knit group of passionate individuals who are dedicated to providing exceptional support to our customers at every stage of their journey. From onboarding to successfully running their business with our tools and resources, we're here to help. Our team is in constant conversation with our customers, which enables us to identify customer trends, collect product feedback, and triage software bugs. This valuable information helps us improve our products and policies, making arenaflex an effortless component of our customers' work lives.
**The Role of a Customer Experience Associate [Weekend Warrior]**
As a Customer Experience Associate [Weekend Warrior], you'll be part of our Account Support team, dedicated to helping our customers get unstuck when they need help with account access, business detail verification, and more. Your primary responsibilities will include:
* Supporting our customers via phone, email, and social media channels during arenaflex's support business hours (Friday through Tuesday, 9am to 5pm ET or 9am to 5pm CT).
* Maintaining internal documentation, including our wiki and macros, to ensure that the information we're sharing with customers is up-to-date and accurate.
* Representing the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as arenaflex continues to grow.
* Identifying gaps in our internal processes and tools on the CX team and helping develop and implement improvements.
* Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering.
**What We're Looking For**
To thrive in this role, you'll need:
* 2+ years of experience in a customer-facing role, preferably supporting technology, finance, or mobile app products.
* Experience with common customer support and communication platforms (e.g. Zendesk, Zendesk Talk/Messaging, Slack).
* Comfort working remotely and experience working with distributed teams across different time zones.
* Excellent written and verbal communication skills, with a focus on empathy and problem-solving.
* A collaborative spirit and willingness to help improve the processes, tools, and systems used to support our customers.
**Nice to Have**
* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment.
* A basic understanding of banking, personal finance, and/or taxes.
**Compensation and Benefits**
The anticipated wage range for this role is $26.92-$29 per hour. Our competitive base salary is just a piece of arenaflex's total compensation package. We offer a generous benefits package to all employees, including:
* 401K, FSA, and Commuter Benefits
* Paid parental leave
* Health benefits
* Work anywhere (remote work options)
* Meaningful equity
* Flexible vacation policy
**About You**
arenaflex is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others.
**Perks and Benefits of Working at arenaflex**
* 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
* Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by arenaflex qualify for 16 weeks of flexible parental leave.
* Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
* Work anywhere: We have arenaflex offices in SF and NYC. For team members who work outside those cities, arenaflex also supports fully remote working.
* Meaningful equity: Everyone on our team should feel and act like an owner, which is why arenaflex offers industry-competitive equity to all of our employees.
* Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy
**Apply Now**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals, we invite you to apply for this exciting opportunity. Seize this chance to join arenaflex and be part of a vibrant community that's revolutionizing the way self-employed individuals manage their businesses.