Introduction to blithequark and the Role
At blithequark, we are passionate about delivering exceptional customer experiences through strategic supply chain management and logistics optimization. As a leader in the industry, we are committed to fostering a culture of innovation, collaboration, and continuous improvement. We are seeking an experienced Customer Logistics Analyst to join our team, focusing on Walmart and Sam's accounts. This role is pivotal in supporting the development and execution of our customer logistics strategy, ensuring we meet target customer service levels, cost improvement, inventory, and cash collection targets.
Key Responsibilities
The successful candidate will be responsible for analyzing our route to market system to ensure optimal cost and service targets, conducting transactional level analysis to create actionable insights for order trends and improvements, and performing analysis across the order to cash value chain to determine impacts to cost, service, and waste. Other key responsibilities include:
- Managing GRS settings with a co-managed approach with the customer to ensure optimal orders and drive logistics efficiencies.
- Collaborating with Walmart and Sam's to successfully implement supply chain policies and initiatives, improve customer KPIs, and identify mutually beneficial wins.
- Creating and presenting relative period KPI metrics to senior management and sales to ensure organizational alignment.
- Analyzing, validating, manipulating, and interpreting complex data from cross-functional partners to develop solutions and optimization opportunities.
- Leading cross-functional teams to improve OTIF and SQEP targets and reduce fines.
- Collaborating with the customer and MDM team to drive robust customer and product data governance and ensure data synchronization with the customer using industry standards.
- Analyzing internal and external data sets to understand customer demand cycles, order patterns, and other trends to improve service and cost to serve.
- Addressing all ad hoc customer-related issues and analysis requests as they arise.
- Developing strong relationships with sales to ensure all needs are met.
- Developing appropriate and clear metrics across all key performance indicators (KPIs) for the channel to ensure strong performance management.
- Becoming a Retail Link SME for the organization.
Essential Qualifications
To be successful in this role, you will need:
- A degree in business, supply chain, engineering, or an equivalent combination of education and experience.
- 2-5 years of work experience, with strong business and broad supply chain acumen, including the end-to-end order management process.
- Experience managing and connecting large, complex data sets.
- Experience creating visual analytics, particularly with Microsoft Power BI.
- Advanced experience in Excel (VLOOKUP, Pivot Tables, Charts, Graphs minimum required).
- Experience with ERP and TMS (Microsoft Dynamics 365 and e2open BluJay a plus).
- Order management, customer service, and/or customer fulfillment experience.
- Collaborative planning, forecasting, and replenishment experience is a plus.
- Advanced knowledge and skill with Microsoft Office Suite.
- Ability to lead and manage multiple projects simultaneously and operate cross-functionally.
- Ability to work and thrive in a fast-paced environment.
- Skilled in analytical thinking and data-based decision-making.
- Outcome-focused and a strong commitment to continuous improvement.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience working with Walmart and Sam's accounts.
- Knowledge of supply chain policies and initiatives.
- Experience with data governance and data synchronization.
- Familiarity with Retail Link and its applications.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Advanced data analysis and interpretation skills.
- Ability to think strategically and make data-driven decisions.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Logistics Analyst, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A collaborative and supportive work environment that encourages innovation and creativity.
- Regular feedback and coaching to help you achieve your goals and objectives.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. Our work environment is:
- Fast-paced and dynamic, with a focus on innovation and continuous improvement.
- Collaborative and supportive, with a strong emphasis on teamwork and communication.
- Flexible and adaptable, with opportunities for remote work and flexible scheduling.
- Committed to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- Medical, dental, and vision plans.
- Employer match 401k.
- Profit sharing plan.
- Employee stock purchase plan.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
Conclusion
If you are a motivated and experienced logistics professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Logistics Analyst, you will play a critical role in supporting the development and execution of our customer logistics strategy, ensuring we meet target customer service levels, cost improvement, inventory, and cash collection targets. With a focus on innovation, collaboration, and continuous improvement, we offer a dynamic and supportive work environment that is committed to the growth and development of our employees. Apply now to join our team and take the first step in an exciting and rewarding career at blithequark.
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