Introduction to arenaflex
arenaflex is a leading organization dedicated to providing exceptional customer experiences through strategic deployment and partnership development. As a member of the Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring new and current customers have a positive and seamless integration into arenaflex's programs. This role requires a unique blend of project management, communication, and analytical skills to drive business growth and customer satisfaction.
Job Overview
The Customer Onboarding Consultant is responsible for partnering with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow new business. This position makes key decisions on a daily basis, regarding intake of new information, resolution communication, and affected parts of the organization. The ideal candidate will have excellent project management skills, strong communication and presentation skills, and the ability to analyze and report data.
Key Responsibilities
- Pre-Agreement Support:
- Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership
- Consult with customers and National Account Managers to identify customer set-up needs and requirements and prioritize key target dates to develop a strategy and execution plan
- Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve
- Partnership and Collaboration:
- Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved
- Collaborate with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension
- Work with Pro-Solution Center and Special-order teams to ensure internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms
- Strategize and execute the agreement and deployment of the partnership with National Account Managers, Sr. National Account Managers, and Directors of National Accounts
- Communicate and educate Regional Pro Services Directors, Project Services Managers, and Field sales teams on agreement details and expectations
- Post-Launch Support:
- Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Managers
- Provide post-launch support to clients and National Account Managers through partnership presentations, troubleshooting implementation issues, communicating resolution timelines, and managing expectations
- Execute on transition plans and move to full sales support by the National Account team
Qualifications
To be successful in this role, candidates should have:
- A high school diploma required, with a Bachelor's Degree strongly preferred (work experience may be considered in lieu of formal education)
- At least 3 years of experience in sales, account management, or customer onboarding
- Strong project management skills, with the ability to manage multiple assignments and adhere to deadlines
- Excellent presentation, oral, and written communication skills
- Ability to analyze and report data, with computer literacy and a working knowledge of Excel
- MS Office proficiency, with a strong emphasis on MS TEAMS, Excel, and PowerPoint
- Advanced organizational skills, with the ability to handle multiple assignments and prioritize tasks effectively
- B2B outside sales experience strongly preferred, with prior experience in E-Commerce/Third Party platform management also preferred
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. As a Customer Onboarding Consultant, you will have access to training and development programs, mentorship, and opportunities for career advancement. Our goal is to help you build a successful and fulfilling career, while also driving business growth and customer satisfaction.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our company culture is built on a foundation of respect, integrity, and open communication. We believe in fostering a positive and inclusive work environment, where employees feel valued, supported, and empowered to succeed.
Compensation and Benefits
arenaflex offers a competitive compensation package, with a pay range of $81,200.00 - $135,400.00 annually. Our benefits program includes a range of perks and benefits, such as health insurance, retirement savings, and paid time off. We also offer opportunities for professional development, training, and education assistance.
Conclusion
If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Onboarding Consultant position at arenaflex. With your skills and experience, you can make a significant impact on our business and help drive customer satisfaction and growth. Join our team and become a part of a dynamic and innovative organization that values its employees and is committed to excellence.
Apply now and take the first step towards a successful and fulfilling career at arenaflex!
Apply Now