Introduction to blithequark
At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
Job Overview
We are seeking a highly skilled and compassionate Customer Service Advocate to join our team in a national remote position. As a Customer Service Advocate at blithequark, you will have the flexibility to telecommute from anywhere within the U.S. and take on challenging and rewarding work that impacts the lives of millions of people for the better. You will be the single point of contact for members enrolled in our benefit plans, providing exceptional support and guidance throughout their healthcare journey.
Key Responsibilities
- Listen actively and ask appropriate questions to identify specific questions or issues, and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims.
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs.
- Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language.
- Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level.
- Educate members about the fundamentals of healthcare benefits and plans.
- Assist members to maximize the use of community services, support programs, and resources available.
- Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance.
Requirements and Qualifications
To be successful in this role, you will need to have:
Essential Qualifications
- 1+ years of experience in a customer service environment.
- Must be 18 years of age or older.
- Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime as needed.
Preferred Qualifications
- 2+ years of experience in a customer service environment.
- Experience in a healthcare insurance environment.
- Part of blithequark Benefit Operations and Experience.
Telecommuting Requirements
To work remotely with blithequark, you will need to:
- Have a dedicated work area established that is separated from other living areas and provides information privacy.
- Have the ability to keep all company-sensitive documents secure (if applicable).
- Live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills and Competencies
We are looking for candidates with exceptional soft skills, including:
- Active listening and negotiation skills.
- Empathy and sensitivity to the needs of our members.
- Patience and resilience in a fast-paced environment.
- Agility and flexibility to adapt to changing processes and policies.
- Conflict resolution and cultural sensitivity skills.
- Disability and diversity awareness.
- Effective time and resource management skills.
- Excellent verbal and written communication skills.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Advocate, you will have access to:
- 6 weeks of paid training to help you succeed in your role.
- Ongoing coaching and feedback to support your career growth.
- Opportunities to develop new skills and take on new challenges.
- A clear path for advancement and professional development.
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and supportive work environment. We believe that diversity creates a healthier atmosphere, and we are committed to equal employment opportunities for all qualified applicants. Our company culture is built on the values of:
- Respect and empathy for our members and each other.
- A commitment to excellence and quality in everything we do.
- A passion for innovation and continuous improvement.
- A focus on teamwork and collaboration to achieve our goals.
Compensation and Benefits
We offer a competitive compensation package, including:
- A hourly range of $16.00 - $31.44 per hour (depending on location and experience).
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Incentive and recognition programs to reward your hard work and dedication.
- Equity stock purchase and 401k contribution (subject to eligibility requirements).
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Advocate, you will be an integral part of our mission to simplify the healthcare experience and create healthier communities. Don't miss out on this chance to start doing your life's best work and apply today!
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