Welcome to arenaflex
arenaflex is a leading industry player dedicated to providing exceptional customer service and efficient freight management solutions. We are currently seeking a highly skilled and experienced Customer Service and Billing Specialist to join our dynamic team in Fairbanks, AK. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are a motivated and customer-focused individual with a passion for freight management and administration, we encourage you to apply for this exciting opportunity.
Job Overview
In this critical role, you will be responsible for providing exceptional customer service, processing freight bills, and assisting customers with freight tracking and status information. You will work closely with our customers, both over the phone and via email, to provide timely and accurate information regarding their freight. Your duties will include, but are not limited to, accurately preparing assigned billing, processing paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading, and providing updates or reports as appropriate.
Key Responsibilities
- Accurately prepare assigned billing, including receiving and inputting data
- Process paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading
- Assist customers (over phone and via email) and provide information regarding their freight in a polite and professional manner, including:
- Tracing/researching freight status
- Marking bills
- Answering questions (specific and general)
- Obtaining corrections or re-rates
- Provide updates or reports as appropriate
- Sort and distribute paperwork within the office
- Consistently follow all safety procedures
- Assist in general clerical duties, including:
- Copying
- Faxing
- Imaging/scanning
- Filing
- Answering in-coming phone calls
- Assist coworkers and other departments as requested
Requirements
To be successful in this role, you will need to possess the following qualifications:
- High School diploma (or equivalent) or any equivalent combination of education and experience which provides the necessary qualifications to perform the duties of the position successfully
- One to two years of general office experience
- Strong knowledge of Microsoft Office Suite, especially Excel
- Hazardous Materials certification within one year of hire
- Transportation or freight experience
Candidates must also pass a drug screen and background check as a condition of employment.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience in a customer-facing role, preferably in a freight or transportation environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of freight management and administration principles
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Customer service skills: ability to provide exceptional customer service and support
- Communication skills: strong verbal and written communication skills
- Organizational skills: ability to prioritize tasks and manage multiple projects simultaneously
- Technical skills: proficiency in Microsoft Office Suite, especially Excel
- Problem-solving skills: ability to analyze problems and develop effective solutions
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service and Billing Specialist, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship
- Formal training programs, including freight management and administration courses
- Opportunities for career advancement and professional growth
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values its employees and recognizes their contributions. As a member of our team, you can expect:
- A collaborative and inclusive work environment
- A supportive and experienced management team
- Opportunities for socialization and team-building activities
- A commitment to work-life balance and employee well-being
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A hourly rate of $20.00 - $22.00 per hour
- A range of benefits, including medical, dental, and vision insurance
- Opportunities for overtime and bonus pay
- A comprehensive employee recognition and reward program
Conclusion
If you are a motivated and customer-focused individual with a passion for freight management and administration, we encourage you to apply for this exciting opportunity. As a Customer Service and Billing Specialist at arenaflex, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our organization. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the arenaflex family!
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