Experienced Customer Service Coordinator - Remote Work Opportunity in Healthcare Insurance

• Responding to customer inquiries via phone, email, or chat, and providing timely and accurate solutions to their problems
• Manually educating callers on their prescription benefits, plan usage, formulary, and claims or inquiries, and identifying issues and communicating solutions to clients, pharmacies, and doctors
• Asking relevant questions, listening attentively, and recording necessary information in computer systems
• Making outgoing calls to customers regarding prescription orders and payment issues
• Utilizing multiple databases to research complex problems related to member prescriptions and pharmacy benefits, and navigating computer systems with confidence and compassion

Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• High School Diploma or GED (or higher), or equivalent work experience
• 1+ years of customer service experience, including delivering service over the phone
• Familiarity with computer and Microsoft Windows PC applications, including the ability to navigate and learn new and complex computer system functions
• Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
• Ability to work some of our 8-hour shift schedules during our regular service hours of Sunday - Saturday, 5:00 am - 11:00 pm local time

Preferred Qualifications and Experience

While not required, the following preferred qualifications and experience will be considered an asset:

• Contact Center experience
• Customer service experience in a healthcare or insurance setting
• Familiarity with adult learning in an online environment
• Experience working with digital platforms and systems, including web, chat, and email
• Knowledge of medical terminology, health insurance documents, or benefit planning concepts
• Experience working with vulnerable populations, community service, behavioral health, disease prevention, health promotion, and behavior change

Telecommuting Requirements

As a remote worker, you will need to meet the following telecommuting requirements:

• A dedicated home office setup that is separate from other living areas and provides privacy
• Ability to keep all company-sensitive documents secure (if applicable)
• Residence in an area that can receive a UnitedHealth Group-approved high-speed internet connection or utilize an existing fast internet service
• Ability to connect directly to the internet using a hardwire (either directly to the cable box or router)

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will be recognized and rewarded for your performance and contributions to the team, and you will have the chance to work on complex and challenging projects that will help you develop new skills and expertise.

Work Environment and Company Culture

Our company culture is built on the values of respect, empathy, and teamwork. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and innovation. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. You will have the opportunity to participate in virtual team meetings, training sessions, and social events, and you will be supported by a dedicated management team that is committed to your success.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package that includes a range of perks and incentives. As a Customer Service Coordinator, you will be eligible for performance-based bonuses, paid time off, and holiday pay, as well as access to comprehensive health insurance, retirement savings plans, and employee assistance programs. You will also have the opportunity to participate in our employee recognition and reward programs, which recognize and reward outstanding performance and contributions to the team.

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting remote work opportunity. As a Customer Service Coordinator at Workwarp, you will have the chance to make a positive impact on the lives of our customers, develop new skills and expertise, and advance your career in a dynamic and growing industry. Don't miss out on this opportunity to join our team and take your career to the next level. Apply today and discover the rewards of working with a company that values innovation, integrity, and teamwork.